Your rubbish, our responsibility
At 102 The Avenue Surgery, we pride ourselves on providing high-quality, patient-centered healthcare to the community. Our team of experienced healthcare professionals is dedicated to delivering an excellent healthcare experience for all our patients.
Our Mission
Our mission is to provide an exceptional healthcare experience for all our patients. We strive to deliver timely, effective, and compassionate care, ensuring that every patient receives the highest standard of care. Our team is committed to upholding the principles of the National Health Service (NHS) and adhering to the highest standards of professionalism and confidentiality.
Our Services
We provide a wide range of services and clinics, including:
- Primary Care: We offer routine check-ups, diagnosis, and treatment for common illnesses and conditions.
- Surgery Clinics: Our surgery clinics cater to various needs, such as skin care, minor surgery, and vaccinations.
- Children's Health: Our pediatric services cover routine check-ups, vaccinations, and diagnosis and treatment of common childhood illnesses.
- Chronic Diseases: We offer management and treatment of chronic conditions such as diabetes, hypertension, and asthma.
- Minor Surgery: Our minor surgery services cover procedures such as minor operations, wound care, and cosmetic treatments.
- Non-NHS Work: We provide medical certificates for employment, travel, and other purposes.
- Sickness Certificates: Our doctors are authorized to issue medical certificates, providing proof of illness or injury.
Patient Information
At 102 The Avenue Surgery, we believe in empowering patients with information to make informed decisions about their healthcare. We provide a range of patient information, including:
- Repeat Prescriptions: We offer repeat prescription services for ongoing medical treatment.
- NHS App: Our app allows patients to manage appointments, request repeat medication, and view test results.
- Health Information: We provide health information on various topics, including health promotion, disease prevention, and healthy living.
- Clinic Information: Our clinic information section includes patient brochures and leaflets outlining various healthcare topics.
Our Team
Our team of healthcare professionals is dedicated to providing exceptional healthcare services. Our doctors, nurses, and allied health professionals are committed to delivering patient-centered care, adhering to the highest standards of professionalism and confidentiality.
Patient Participation Group
We value patient feedback and engagement. Our Patient Participation Group (PPG) provides a platform for patients to share their experiences, suggestions, and opinions on our services. Join our PPG to become an active contributor to our healthcare services.
Friends & Family Test
We want to hear from you! Our Friends & Family Test is a patient feedback mechanism designed to gather your opinions about your healthcare experience. Your feedback helps us identify areas for improvement, ensuring we continually adapt to meet your needs.
News and Updates
Stay informed about our latest news, clinic updates, and healthcare information. Follow our website and social media channels to stay connected with us.
Staff and Services
The Avenue Surgery has received a mixed bag of reviews from its patients. While some have praised the staff, particularly the receptionists, nurses, and certain doctors, others have expressed frustration and disappointment with the service.
Positive Comments
Patients have complimented the surgery's receptionists, nurses, and doctors, citing them as polite, helpful, responsive, and attentive. Some doctors, such as Dr. Andrew Dharman, Dr. Anna Paul, and Dr. Livingston, have been specifically praised for their excellent care and thoroughness. The surgery's administration team has also been commended for its efficiency and attentiveness.
Negative Comments
However, some patients have experienced difficulties in getting appointments, with some reporting that it is impossible to get an appointment for anything. Others have expressed frustration with the handling of prescriptions, citing long delays and a lack of urgency. One patient reported being dismissed and condescended to by a doctor, while another felt neglected and ignored by a doctor.
