Building Sustainable Communities
At Cloister Road Surgery, we are a team of passionate and dedicated healthcare professionals committed to providing high-quality care to our patients. Located in London, we serve the local community with a range of services and clinics designed to meet the diverse needs of our patients.
Our Mission
Our mission is to deliver exceptional healthcare to every patient who walks through our doors. We believe that effective communication is key to achieving this goal, which is why we take the time to listen to our patients and tailor our care to meet their individual needs. Our team is driven by a desire to make a positive impact on the lives of our patients, and we are constantly striving to improve and innovate our services to meet the changing needs of our community.
Our Services
We offer a comprehensive range of services and clinics, including:
- Surgery Clinics: Our doctors and medical professionals provide a range of general and specialist services, including minor surgery, vaccinations, and chronic disease management.
- Children's Health: We provide routine health checks and immunizations for children, as well as advice on healthy lifestyle and nutrition.
- Chronic Diseases: We provide ongoing management and care for patients with chronic diseases, such as diabetes, hypertension, and asthma.
- Non NHS Work: We offer services for patients who require medical certifications, employment checks, and other non-NHS related work.
- Sickness Certificate: Our doctors provide certified medical certificates for patients who need to take time off work due to illness or injury.
What Our Patients Say
At Cloister Road Surgery, we are proud of the care we provide and the positive impact it has on our patients' lives. Here is what some of our patients have said about their experience with us:
- "I felt cared for and in the hands of professionals. Thank you!" - Google Review
- "Their dedication to the profession and care for their patients has been exceptional." - Google Review
Getting Involved
We value our patients' input and experience, and actively encourage participation in our practice through our Patient Participation Group. If you would like to join the group, please contact our practice manager or a member of staff to find out more.
Our Team
Our team of healthcare professionals is committed to providing high-quality care to our patients. We are passionate about what we do and are constantly striving to improve and innovate our services to meet the changing needs of our community.
Surgical Experience
The reviews of Cloister Road Surgery are overwhelmingly negative, with most patients expressing disappointment and frustration with the service they received. The majority of patients have encountered difficulties in booking appointments, either online or over the phone, and have often been met with unhelpful reception staff.
Lack of Effective Communication
Many patients have reported struggling to get through to the surgery, with long wait times on the phone and frequent transfers to other staff members. Even when an appointment is booked, patients have often found themselves waiting for long periods before being seen by a doctor.
Unhelpful Reception Staff
The reception staff at Cloister Road Surgery have been singled out for criticism, with many patients describing them as rudely and incompetently handling patient queries. Patients have reported being ignored, being told to call back another day, or being given incorrect information.
Mixed Feelings About Medical Staff
While some patients have praised the doctors at the surgery, citing their professionalism and helpfulness, others have expressed disappointment with the overall service. A small number of patients have reported positive experiences with the medical staff, but these have been outweighed by the negative comments about the reception staff.
Discrimination and Neglect
One patient has reported experiencing discriminatory behavior from the reception staff, citing a failure to recognize and accommodate their disability. Another patient has spoken about the lack of support and care received by the surgery, which has had a significant impact on their well-being.
