Who We Are
Clifton Lodge Veterinary Group has been serving the communities of Hartlepool, Billingham, Horden, and Sedgefield since 1950. Over the years, we have grown into a friendly team of professionals hailing from diverse nationalities and backgrounds. Our unifying goal is to provide you with the best possible veterinary care.
At Clifton Lodge Veterinary Group, we take pride in being more than just a veterinary practice. We are a family of dedicated professionals who genuinely care about the wellbeing of your pets. We understand the unique bond between humans and their pets and strive to strengthen and preserve this relationship through our services.
What We Offer
Our extensive range of services caters to all aspects of pet healthcare. These include:
- Vaccinations: We offer a comprehensive vaccination programme to protect your pets from various diseases. Our team will advise you on the best schedule for your pet's vaccinations.
- Consultations: Our experienced vets are always available for consultations. Whether it's a routine check-up or a concern about your pet's health, we are here to help.
- Dental Care: We provide top-quality dental care to keep your pet's teeth and gums healthy. Our services include dental cleaning, extractions, and oral surgery.
- Flea, Tick, and Worm Treatment: We offer effective treatments to protect your pet from fleas, ticks, and worms. Regular treatment can prevent the spread of diseases and ensure your pet's overall health.
- In-house Diagnostics: Our state-of-the-art diagnostic equipment allows us to quickly and accurately diagnose health issues in your pet. This includes digital radiography, ultrasound, and in-house lab tests.
- Microchipping: We offer microchipping services to ensure your pet's safe return in case they get lost. This simple procedure can provide peace of mind for you and your family.
- Neutering: We provide neutering services to help control the pet population and prevent certain health issues in your pet. Our team will advise you on the best age for neutering your pet.
- Nurse Clinics: Our qualified nurses conduct clinics to provide advice on various aspects of pet care, including weight management, nail clipping, and post-operative care.
- Saying Goodbye: We are here to support you during the difficult time of losing a pet. Our caring team will guide you through the process with compassion and understanding.
- Surgery: Our experienced vets perform various surgeries, including soft tissue and orthopaedic procedures, to treat health issues in your pet.
- Travelling Abroad: We provide advice and services to ensure your pet's safe travel abroad. This includes pet passports, health certificates, and vaccinations.
- Visiting Vets: Our visiting vet service ensures that pets in remote areas or unable to travel receive the care they need.
- Pet Health Plan: Our Pet Health Plan is a simple and affordable way to support your pet's health while saving money. The plan includes vaccinations, flea and worm treatment, and nurse clinics.
- Pet Care Advice: Our team is always available to provide advice on all aspects of pet care, from feeding and exercise to behaviour and training.
Meet the Team
Our team consists of dedicated vets, nurses, and front-of-house specialists who are passionate about animal care. We invite you to learn more about the people who will be caring for your pet when you visit our practice.
OVERALL EXPERIENCE
The reviews for Clifton Lodge Veterinary Practice are mixed, with a majority of positive comments and a few negative ones.
POSITIVE REVIEWS
Many reviewers have praised the practice for its friendly and caring staff, who handled their pets with gentleness and kindness. Several reviewers mentioned the practice's cleanliness, modern facilities, and efficient service. Additionally, some reviewers appreciated the practice's willingness to discuss complex issues with pet owners and provide second opinions.
NEGATIVE REVIEWS
Some reviewers have expressed dissatisfaction with the practice, citing apathetic staff, high prices, and poor communication. One reviewer was unhappy with a recent price increase for their pet insurance, while another felt that the practice was more concerned with making a profit than with the welfare of animals.
SPECIFIC COMMENTS
Courtney Lowe and Liv Connolly, two reviewers who gave the practice a low rating, expressed frustration with the practice's focus on profit over pet welfare. Courtney stated that the staff were rude and unfeeling, while Liv's dog lost its life due to the practice's negligence and lack of concern.
OUR VERDICT
While some reviewers had a positive experience at Clifton Lodge Veterinary Practice, others were dissatisfied with the service they received. It's essential to weigh the pros and cons and consider multiple reviews before making a decision about your pet's care.
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