Welcome to Westway Vets, a trusted name in animal care since 1975. We are a proud member of the VetPartners family, with 15 branches spread across Tyne and Wear, Durham, and Northumberland. Our network of clinics is supported by our Tier 3 RCVS hospital in Newcastle Upon Tyne, which boasts a large team of skilled Veterinary Surgeons, some of whom are certificate holders, and a dedicated nursing team. We are committed to providing exceptional patient and client care, upholding high clinical standards, and continuously investing in our facilities and services.
Our Team
At Westway Vets, we believe that our team is our greatest asset. Our professionals are passionate about animal welfare and are constantly updating their knowledge and skills to provide the best possible care. We are proud to have a diverse team of experts who can cater to the unique needs of various animals. Our team includes Veterinary Surgeons, nurses, and support staff who work tirelessly to ensure that every pet receives the care and attention they deserve.
Our Clinics
Our 15 branches are conveniently located across the region, making it easy for pet owners to access our services. Each clinic is fully equipped with the latest technology and amenities to provide comprehensive care for pets. Our Tier 3 RCVS hospital in Newcastle Upon Tyne is the crown jewel of our network, offering advanced diagnostic, surgical, and therapeutic services. We are proud to have a separate dedicated feline unit which has received Gold standard cat friendly clinic status.
Our Services
At Westway Vets, we offer a wide range of services to cater to the diverse needs of our patients. Our in-house laboratory enables us to perform a range of diagnostic tests quickly and accurately, while our dental suite ensures that our patients receive optimal oral care. Our radiology and imaging suites allow us to diagnose and treat a range of conditions, while our separate dog and cat hospital blocks ensure that each patient receives species-specific care. We also offer heart work-ups which include ECG and other advanced diagnostic techniques.
In addition to our advanced medical services, we also offer routine appointments such as puppy and kitten checks and vaccinations. We believe that preventative care is crucial in maintaining the health and wellbeing of pets, and we work closely with pet owners to develop personalized care plans that meet their pets' unique needs.
Healthy Pet Club
At Westway Vets, we are committed to making high-quality pet care accessible and affordable. That's why we offer the Healthy Pet Club, a membership program that provides exclusive discounts on our services. Members receive a range of benefits, including discounted vaccinations, routine health checks, and dental care. We believe that preventative care is crucial in maintaining the health and wellbeing of pets, and we are committed to making it accessible to all.
Join Our Team
At Westway Vets, we are always on the lookout for talented and passionate individuals to join our team. We offer a range of career opportunities, from entry-level positions to senior roles. We believe in investing in our employees, providing opportunities for professional development and growth. If you are committed to animal welfare and are looking for a rewarding career in veterinary medicine, we would love to hear from you.
Summary of Reviews:
Customer Satisfaction
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The reviews are predominantly negative, with several customers expressing dissatisfaction with the service provided by Westway Vets. Some customers have reported receiving negligent service, being charged for unnecessary procedures, and experiencing poor customer service.
Positive Reviews
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However, there are a few positive reviews. Some customers have praised the professionalism of the staff, the quality of care provided to their pets, and the helpful advice given by the veterinarians.
Negative Reviews
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A significant number of customers have reported negative experiences with Westway Vets. Common complaints include the high cost of services, the lack of professionalism and respect for customers, and the neglect of pets' needs.
Staff and Customer Service
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Several customers have criticized the staff at Westway Vets for their lack of professionalism and respect for customers. Some have reported being treated rudely or ignored when seeking assistance.
Cost of Services
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The high cost of services provided by Westway Vets is a common complaint among customers. Many have reported feeling ripped off or charged for unnecessary procedures.
Pet Care and Health
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Some customers have reported receiving subpar care for their pets, with a few cases involving pets suffering from preventable conditions due to negligence on the part of the staff.
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