Empowering You to Take Control of Your Health
At Jubilee Gardens Medical Centre, we are dedicated to providing top-notch healthcare services to our patients. Our team of experienced and highly trained professionals is committed to delivering the best possible care to ensure that our patients receive the highest quality of service.
Our Services
We offer a wide range of services and clinics to cater to the diverse needs of our patients. From routine check-ups to specialist care, we have got you covered. Our services include surgery clinics, children's health, chronic disease management, minor surgery, non-NHS work, sickness certificates, vaccinations, anti-coagulation, cancer screening, men's health, NHS health checks, planning a family, healthy lifestyle, and women's health. We are committed to providing comprehensive care that addresses the physical, emotional, and psychological needs of our patients.
Our Practice
Our practice is built on a foundation of quality, compassion, and integrity. We strive to create a welcoming and inclusive environment where our patients feel comfortable and supported. Our staff is committed to providing excellent customer service, and we continually review and improve our services to ensure that we meet the evolving needs of our patients. We believe in empowering our patients with knowledge and skills to take control of their health, and we provide education and support to help them make informed decisions about their care.
Our Mission
Our mission is to provide exceptional healthcare services that exceed the expectations of our patients. We aim to create a culture of excellence where our patients feel valued, respected, and empowered to take control of their health. We are committed to continuous improvement and innovation, ensuring that our services are evidence-based, patient-centered, and delivered with compassion and integrity.
Reception and Staff
The reviews highlight the inconsistent service provided by the receptionist staff. While some reviewers had a positive experience with the male receptionist, mentioning that he was helpful, others had a poor experience, describing them as rude, unprofessional, and unwilling to listen. Some reviewers even reported being cut off mid-call.
Physiotherapy and Medical Care
The majority of reviewers had a positive experience with the physiotherapists, particularly Mohammed, who was praised for his professional approach, attentiveness, and excellent communication skills. Reviewers appreciated his patience, listening skills, and ability to explain their condition and treatment plan thoroughly.
Booking Appointments and Service
Some reviewers praised the efficient and attentive service, mentioning that they were able to book an appointment quickly and receive care on the same day. However, others experienced difficulties in booking appointments, citing a busy practice with long wait times. One reviewer mentioned that the practice has a call-back service, which allows patients to request a callback when it's their turn, making the waiting period more manageable.
Infrastructure and Accessibility
Several reviewers raised concerns about the accessibility of the medical center, particularly for wheelchair users. One reviewer reported that the lifts were not working, and even though they were a wheelchair user, the doctor refused to come down to see them. Another reviewer was unhappy with the dirty exterior surroundings and the lack of consideration shown to patients who may struggle to access the center.
Overall Satisfaction
The majority of reviewers were unhappy with their experience at Jubilee Garden Medical Centre. Several reviewers mentioned avoiding the practice in the future, citing poor customer service, lack of accessibility, and unhelpful staff. Only a few reviewers had a positive experience, praising the physiotherapists and medical care.
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