Your Health, Our Priority
At Jessop Medical Practice, we are committed to providing friendly, personal, and effective healthcare services to our patients. Our team of experienced healthcare professionals is dedicated to treating all patients fairly, meeting their needs in an appropriate way and as promptly as possible.
Our Services
We offer a wide range of services, including appointments, eConsult, chaperones, home visits, out of hours, phlebotomy (blood tests), prescriptions, confidentiality/access to records, Med3 fit notes, non-NHS services/charges, and register with our practice. Additionally, we provide pharmacy first service, travel vaccinations, community carers association, care home selection service, citizens advice bureau, community pharmacy consultation service, community therapy services, Derbyshire recovery and peer support service, joined up care Derbyshire, medicines order line, NHS dentistry, patient participation group, SAIL, sexual health, social prescribing service, veterans mental health and wellbeing service, and waiting area.
Our Practice
Our practice is named after William Jessop, a famous local engineer and founder of the Butterley Company, whose memorial is a well-known local landmark. We strive to create a welcoming and respectful environment for all our patients, promoting a collaborative approach to healthcare. Our staff are committed to treating everyone courteously, and we ask that patients help us by being polite when contacting us at the surgery.
Our Mission
Our mission is to provide high-quality healthcare services that meet the needs of our patients. We aim to be responsive to the needs of our community, while promoting healthy living and wellbeing.
General Practice Review Summary
Patient Experience
The majority of reviews express frustration and disappointment with the patient experience at this medical practice. Long waiting times, unavailability of appointments, and difficulty in getting through to the practice by phone are common complaints. Many reviewers have expressed feelings of being let down and neglected by the healthcare system.
Staff and Doctors
A few reviewers have praised the kindness and professionalism of specific staff members, including Nurse Joanne Bainbridge and an unnamed male staff member who made a kind and caring phone call. However, many reviewers have expressed dissatisfaction with the doctors and staff, citing lack of availability, incompetence, and disinterest in patients' needs.
E-consultation and Phone System Issues
Several reviewers have reported issues with the e-consultation system, including finding it closed when trying to make an appointment. Others have had difficulty getting through to the practice by phone, with some reporting long hold times or unavailability of staff.
Appointments and Referrals
A few reviewers have reported issues with referrals, including incorrect or incomplete referrals, and difficulties in getting appointments. Some have even resorted to paying for private services out of desperation.
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