Excellence in Healthcare for a Healthier Community
At Lime Grove Medical Centre, we are a friendly semi-rural practice dedicated to providing high-quality care to our patients. Our ethos is built around aiming to provide an extensive range of services for our patients both in-house and within the local community. We are part of the North Derbyshire Clinical Commissioning Group, working with a group of local practices to ensure that best quality and cost-effective services are available in our area.
Our Services
We offer a wide range of services to our patients, including chronic disease management, vaccinations, and numerous other areas of clinical activity. Our practice uses the SystmOne computer system, which enables us to provide efficient and effective care to our patients. Our team of doctors and nurse practitioners work together to provide high-quality care, using templates designed to comply with the requirements of QoF (Quality and Outcomes Framework). We also maintain robust recall systems for all chronic disease management, vaccinations, and numerous other areas of clinical activity.
Our Facilities
Lime Grove Medical Centre was opened in 1993 as a modern, purpose-built, Health Centre. The Centre is located on the corner of Lime Grove Walk and New Street, close to the centre of Matlock. We have ample parking available on the streets around the Medical Centre. Our surgery facilities are provided on the ground floor level and the lower ground floor, both of which can be accessed by wheelchairs. We also have accessible toilets on both levels. A hearing loop, BSL interpreters, and Capita interpreters are available at the surgery. If you need further information regarding accessibility, please ask at reception.
Our Commitment
We are committed to providing high-quality care to our patients, and we strive to continuously improve our services. We are a Safe Haven for the Community who have learning difficulties, and we are working to become a dementia-friendly practice. We are also an armed forces veteran-friendly accredited GP practice, which means that we have a dedicated clinician who has specialist knowledge of military-related health conditions and veteran-specific health services.
Our Values
At Lime Grove Medical Centre, we value our patients and strive to provide them with the best possible care. We are committed to continuously improving our services and ensuring that our patients receive the highest quality care possible.
Overall Experience
The practice has received mixed reviews, with some patients expressing satisfaction with the care they received, while others have reported negative experiences.
Positive Experiences
- Many reviewers praised the doctors, nurses, and receptionists, describing them as friendly, helpful, and professional.
- Some reviewers appreciated the ease of getting an appointment and the attention to their specific needs.
- A few reviewers mentioned that the practice has improved over time, with one reviewer stating that it is now "brilliant".
Negative Experiences
- Several reviewers expressed dissatisfaction with the reception staff, describing them as rude, unhelpful, and lacking in people skills.
- A few reviewers reported experiencing difficulties in getting an appointment or receiving timely care.
- Some reviewers criticized the practice for being disorganized, with one reviewer stating that it is a "total disgrace".
Reception Staff
- The reception staff received the most criticism, with many reviewers describing them as unhelpful, rude, and lacking in people skills.
- Some reviewers reported feeling belittled or dismissed by the reception staff.
Doctors and Nurses
- The doctors and nurses generally received positive reviews, with many reviewers describing them as friendly, professional, and attentive.
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