Business Details
36 Years
experience
Your Trusted Source for Sterling Silver Jewellery
Established in 1990 by Clare Andrew and Martin, our business has grown from a single store in Southampton to seven locations across southern England while maintaining family-owned values. We specialise in high-quality sterling silver jewellery, offering accessible designs that combine traditional craftsmanship with contemporary trends. Our team prioritises customer satisfaction through expert guidance, comprehensive sizing resources, and a commitment to affordable luxury.With over three decades of industry experience, we ensure every piece meets rigorous quality standards while maintaining transparency in pricing and ethical practices. Our online platform extends this trusted service nationwide, supported by flexible delivery and returns policies tailored to modern shoppers' needs.
Services
Sterling Silver Jewellery
Gold-Plated Collection
Gemstone Accessories
Pearl Collection
Online Store
Gift Vouchers
Sizing Guides
International Shipping
Returns Portal
Customer Support
Details
- Year established: 1990
Highlights and features
- Family-owned since 1990 with seven UK store locations
- Specialise in high-quality, tarnish-resistant sterling silver designs
- Offer comprehensive sizing guides and in-store assistance
- Provide free delivery for orders over 50
- Maintain transparent pricing with no hidden fees
What people say
Loved it
Beautifully made
Excellent value
Good value
Substantial ring
Services
Sterling Silver Jewellery
Our sterling silver collection combines 92.5% pure silver with durable alloys for pieces that resist tarnishing while maintaining brilliant shine. Each design balances contemporary trends with timeless appeal, crafted to suit daily wear and special occasions. Customers benefit from our expertise in creating hypoallergenic jewellery that minimises skin reactions while offering lifetime care guidance.
Gold-Plated Collection
This range features sterling silver bases coated with premium gold plating, delivering luxury aesthetics at accessible prices. The electroplating process ensures long-lasting adhesion, with care advice provided to maintain the golden finish. Ideal for those seeking versatile pieces that transition between casual and formal settings without compromising quality.
Sizing Assistance
We provide detailed UK sizing charts, in-store fitting services, and at-home measurement tutorials to ensure perfect fit. Our system accommodates both common and unusual sizes, with custom requests handled through direct consultation. This service eliminates common sizing frustrations while maintaining accurate expectations for all jewellery types.
Online Retail Platform
Our digital shop offers the full product range with secure payment options and integrated size selection tools. Features include wishlists, order tracking, and virtual styling advice to replicate the in-store experience digitally. Regularly updated collections ensure customers access the latest trends with the convenience of home shopping.
International Shipping
We extend our services beyond the UK through tracked shipping options and clear customs guidance. While returns require customer-managed postage for overseas orders, our team provides detailed instructions to simplify the process. This service maintains the same product quality guarantees regardless of location.
People
Clare Andrew
Founder
Established Essential Jewellery in 1990, leveraging retail experience from her managerial role at Peppermint Twist fashion store. Continues to shape the company's design direction while maintaining hands-on involvement in daily operations alongside her family.
Martin Andrew
Co-Founder
Supported Clare in building the business from its first store, applying organisational skills developed during his military service. Oversees logistics and supply chain management, ensuring consistent product availability across all seven locations.
Alex Andrew
Operations Manager
Joined the business in 1993, initially assisting during store expansions. Now manages day-to-day operations, implementing digital systems to enhance both online and in-store customer experiences while preserving family business values.
Lydia Andrew
Marketing Director
Brought digital marketing expertise to the company after joining in 2007. Leads social media strategy and promotional campaigns, balancing modern trends with the brand's heritage to attract new generations of jewellery customers.
Questions
What makes your sterling silver different from other jewellers?
Our silver contains 92.5% purity with copper alloy for durability, featuring anti-tarnish treatments and clear care instructions to maintain longevity.
Can I get help choosing the correct jewellery size?
Yes, we provide detailed UK sizing charts, in-store fittings, and at-home measurement guides for all jewellery types to ensure perfect fit.
What are your return policies for online purchases?
UK returns have 30-day refund or 45-day exchange windows with free return labels for exchanges, while international returns require customer-managed postage.
Do you offer gift packaging options?
Yes, we provide gift packaging for a small additional fee, with online orders including presentation-ready packaging as standard.
How do you ensure jewellery quality control?
Every piece undergoes multiple inspections during production, with material certifications maintained for all silver and plating components.
Are your earrings suitable for sensitive ears?
Our sterling silver is nickel-free, making it suitable for most sensitive skin types, though we recommend avoiding prolonged contact with bodily fluids.
