Business Details
10 Years
experience
Your Trusted Peer Support Community for Mental Health
Established in 2016, we created C L I C-uk C L I C-uk as a peer support platform to address critical mental health needs during the pandemic. With funding from Lloyds Banking Group, we connected thousands through online forums and local meetups, fostering communities where individuals could share experiences and find mutual support. Our team conducted comprehensive reviews using feedback surveys, focus groups, and data analysis to ensure our services remained relevant.Despite our efforts, declining user engagement and rising operational costs led to our closure on 31 March 2025. We remain committed to transparency, having implemented strict data retention policies to protect user information. While our platform no longer operates, we continue guiding users to alternative mental health resources. Our approach prioritized user safety, privacy, and evolving community needs throughout our eight-year service period.
Services
Online Peer Support
Local Meetups
Mental Health Forums
Data Privacy Management
Alternative Support Signposting
Details
- Year established: 2016
Highlights and features
- We provided pandemic-era mental health support with Lloyds Banking Group funding
- Our data-driven approach ensured user needs were continuously assessed
- We maintained strict data privacy protocols during platform closure
- We offered signposting to verified mental health charities and services
- Our team conducted annual data reviews to minimize information retention
Services
Online Peer Support
Our digital platform connected mental health users through moderated forums for experience-sharing and mutual support. Services included topic-specific discussion boards and real-time chat features. We ensured safe interactions through professional moderation and community guidelines.
Local Meetups
We facilitated in-person mental health support groups across the UK with safety protocols and trained facilitators. Events included structured activities and peer-led discussions. Locations were verified for accessibility and confidentiality.
Data Privacy Management
Our data policies ensured GDPR compliance with annual reviews of user information retention. We implemented automatic deletion of inactive accounts after six years while maintaining legal record-keeping requirements. Transparency reports were available to users.
Questions
Why did C L I C-uk C L I C-uk C L I C-uk C L I C-uk close?
Declining user engagement and high operational costs led to closure after comprehensive reviews confirmed reduced demand post-pandemic.
What happened to user data after closure?
Inactive accounts over 6 years old were permanently deleted. Active user data remains retained for legal compliance with annual reviews.
Are there alternative platforms available?
We recommend exploring Side by Side, SANE Community, Rethink Mental Illness, and Hub of Hope for peer support options.
Was C L I C-uk C L I C-uk C L I C-uk C L I C-uk a charity?
While not a charity itself, we partnered with registered mental health organisations and prioritised credible, accredited support signposting.
