Business Details
16 Years
experience
Emergency
services
Your Trusted IT Support & Cybersecurity Partner in the UK
Established in 2010, Orbits IT has become a trusted provider of IT support, cybersecurity, and cloud services for SMEs across South Wales, the Midlands, and the South West. Our team of experienced professionals delivers proactive, customer-focused solutions tailored to each client's unique needs. With offices in Barry, Birmingham, and Bristol, we combine local expertise with national reach to ensure seamless IT operations for our clients. Our commitment to excellence is reflected in our 98% client retention rate and 100% 5-star Google rating. We pride ourselves on providing transparent pricing, rapid response times (averaging 31 minutes), and a consultative approach that helps businesses leverage technology for growth.As an approved Microsoft 365 partner and Cyber Essentials-certified provider, we offer cutting-edge solutions backed by industry-recognized standards. Our proactive monitoring tools identify potential issues before they disrupt operations, while our 24/7 support ensures uninterrupted service. We maintain full transparency with clients, providing complete control over their IT systems without hidden fees or restrictive contracts. Our team's extensive experience, combined with a dedication to continuous improvement, enables us to deliver IT solutions that align perfectly with each organization's strategic goals.
Services
IT Support
Cybersecurity
Cloud Services
Managed IT
Cyber Essentials Certification
Details
- Year established: 2010
Highlights and features
- Friendly UK-based helpdesk with technical jargon-free communication
- Average response time under 31 minutes and resolution under 2 hours
- Transparent fixed-price agreements with no hidden fees
- Proactive monitoring to prevent IT issues before they occur
- 100% 5-star Google rating with 95% client retention rate
Associations and certifications
- Cyber Essentials
- Microsoft 365 Partner
What people say
Prompt and efficient service
Excellent customer service
Highly recommended
Technical expertise
Reliable IT solutions
Services
IT Support
Our comprehensive IT support services ensure businesses maintain optimal technology performance. We offer 24/7 assistance with rapid response times, handling everything from routine maintenance to emergency repairs. Our team provides both remote and on-site support for Windows devices and servers, with loan equipment available during repairs. With proactive monitoring tools identifying potential issues before they cause disruption, we minimize downtime and maintain smooth operations. Our transparent pricing model includes unlimited service requests with no hidden fees for essential services.
Cybersecurity
Our fully managed cybersecurity services protect businesses from evolving online threats. We provide 24/7 malware detection, device encryption, and vulnerability monitoring as standard. Optional Cybersecurity Pro packages include web filtering, email threat protection, and penetration testing. Our Cyber Essentials certification helps businesses demonstrate commitment to security best practices. We combine advanced monitoring tools with expert response teams to neutralize threats before they impact operations, ensuring data integrity and business continuity for organizations across multiple sectors.
Cloud Services
Our cloud solutions enable secure access to business systems from any location with internet connectivity. As an approved Microsoft 365 partner, we implement cloud-based productivity tools, communication platforms, and data storage solutions. Services include document management, telephony integration, and workflow automation with flexible subscription pricing. We handle migration processes and provide ongoing support for cloud infrastructure, ensuring seamless transitions and continued system optimization for growing businesses seeking to reduce on-premises IT costs.
Managed IT
Our managed IT services function as a complete outsourced technology department. We provide strategic IT planning, system monitoring, and proactive maintenance tailored to each organization's needs. Services include asset management, regular technical reviews, and 10% discounts on project work. Our scalable solutions adapt to business growth while maintaining consistent service levels. With flexible contract terms starting from 30-day rolling agreements, we offer complete transparency and control over IT operations without long-term commitments.
Cyber Essentials
Our Cyber Essentials certification service helps businesses demonstrate their commitment to cybersecurity best practices. We guide organizations through the government-backed certification process, including self-assessment and independent audits for Cyber Essentials Plus. The program covers fundamental security controls that protect against common cyber threats while enhancing business credibility. Our experts provide implementation support for required security measures and ongoing compliance maintenance to ensure continued protection against evolving digital risks.
People
Jim Lewington
Managing Director
With over a decade of IT experience, Jim founded Orbits IT in 2010 to address the need for customer-focused IT solutions. He leads strategic direction while maintaining commitment to exceptional service standards across all operations.
Dean Bengough
Operations Director
Having served Orbits IT for 12 years, Dean oversees service delivery excellence. He ensures seamless communication between clients and technical teams while maintaining high customer satisfaction levels across South Wales operations.
Ross Bengough
Director
With nearly a decade at Orbits IT, Ross plays a key role in maintaining service quality. He focuses on client relationships and service delivery standards while balancing family life with his young daughter Ria.
Alex Lawson
Operations Officer
Starting as an apprentice in 2019, Alex became essential for Midlands on-site support. He manages client projects and system implementations while providing desk-based technical assistance and process improvements.
Morgan King
Operational Lead
Beginning his IT career at Orbits in 2020, Morgan now directs operations and project execution. He focuses on process optimization and maintaining high service standards while continuing his professional development in IT management.
Questions
What IT support services do you offer?
We provide comprehensive IT support including 24/7 helpdesk assistance, system monitoring, emergency repairs, and strategic IT planning. Our services cover Windows devices, servers, and mobile equipment with both remote and on-site support options.
Do you provide cybersecurity services?
Yes, we offer fully managed cybersecurity services including malware detection, device encryption, vulnerability monitoring, and Cyber Essentials certification. Optional security packages provide additional protection layers tailored to specific risk profiles.
Are your services available outside normal business hours?
Our support team operates 24/7 with rapid response times. While standard tickets receive priority during business hours, we provide out-of-hours emergency support for critical IT issues at an additional cost.
Do you offer on-site engineer visits?
We provide on-site engineer visits for clients within an hour's drive of our Barry, Birmingham, or Bristol offices. Many issues can be resolved remotely, but we ensure prompt on-site assistance when required.
How do you handle staff changes in client organizations?
We manage leaver and new starter processes at no additional charge. This includes secure offboarding, data migration, and prompt setup of new hardware and software access requirements.
What cloud solutions do you implement?
As Microsoft 365 partners, we deploy cloud-based productivity tools, communication platforms, and data storage solutions. Our services include migration support, integration with existing systems, and ongoing cloud infrastructure management.
