At Mayfield Surgery, we are dedicated to providing high-quality medical care to our patients in a warm and welcoming environment. Our team of experienced doctors and healthcare professionals strive to deliver exceptional service, ensuring that every patient receives the best possible treatment and care.
Our Services
We offer a comprehensive range of medical services, including routine check-ups, health screenings, vaccinations, and management of chronic conditions. Our doctors and nurses are trained to provide personalized care, taking the time to understand your unique needs and concerns. We also offer a range of diagnostic tests and procedures, including blood tests, urine tests, and minor surgical procedures.
Our Commitment to You
At Mayfield Surgery, we are committed to putting our patients first. We believe in providing high-quality care that is tailored to your individual needs and concerns. We strive to create a warm and welcoming environment, where you feel comfortable and supported throughout your care journey. We are dedicated to continuously improving our services, ensuring that we stay at the forefront of medical innovation and best practices.
Our Values
Our values are at the heart of everything we do. We believe in compassion, empathy, and kindness, and we strive to embody these qualities in every interaction with our patients. We are committed to being approachable, respectful, and transparent, ensuring that you feel informed and empowered to make informed decisions about your care.
Reception and Staff
Several reviewers have expressed dissatisfaction with the reception staff, citing rudeness, incompetence, and a lack of empathy. Valerie Phillips and Gary Hatton had particularly negative experiences, with Valerie unable to book an appointment over the phone and Gary being misinformed and then bullied by receptionists. Zero Ounce was also threatened by a receptionist and told that her mother would be removed from the GP clinic list.
On the other hand, some reviewers have had positive experiences with the reception staff. Elisa Taylor found the receptionist to be lovely and helpful, and Jie Jz Zeng praised the receptionists for being efficient and helpful.
Service and Quality of Care
Several reviewers have had issues with the service and quality of care provided. Valerie Phillips and Gary Hatton both felt that they were not taken seriously and were not provided with adequate care. Zero Ounce's mother was told that she needed to come in for a check-up, even though she was feeling well. Lu C. had prescriptions mucked up multiple times and felt that the surgery was unresponsive to their concerns.
In contrast, some reviewers have had positive experiences with the service and quality of care. Elisa Taylor praised the doctors for being thorough and diligent, and Jie Jz Zeng was impressed with the efficiency of the service.
Office and Admin
Finally, some reviewers have had issues with the office and admin functions of the surgery. Lu C. felt that the admin team was unorganized and unresponsive, and that notes were not being taken down properly. This led to mistakes with prescriptions and a lack of continuity of care.
In contrast, Elisa Taylor praised the office staff for being helpful and organized.
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