Where every resident is treated with dignity and respect
At Wingates Residential Home, we are a family-run care home dedicated to providing exceptional care to our elderly residents in Bolton. With over 25 years of experience in elderly care, we have built a reputation for providing person-centred care that prioritizes the health, care needs, and individual lifestyle preferences of our residents.
Our Philosophy of Care
Our philosophy of care is centered around providing a safe, effective, caring, responsive, and well-managed service to our residents. We believe in respecting the individuality of each resident, promoting equality, diversity, and human rights, and actively encouraging the continuous professional development of our staff. Our approach is centered around creating a personalized care plan for each resident, taking into account their unique needs, preferences, and background.
Our Services
We offer a range of services designed to meet the unique needs of our residents, including long-term, short-term, and respite care. Our facilities are modern, clean, and bright, with amenities such as internet access, a large dining room, three lounges, and a patio area. We also offer a range of activities and events, including entertainment, hobbies, and celebrations, to keep our residents engaged and active.
Why Choose Us
We pride ourselves on our high standard of care, which is evident from our CQC Inspection report, Environmental Health Report, and effective policies and procedures. Our person-centred approach, combined with our commitment to excellence in service and quality of care, makes us the ideal choice for those seeking a welcoming and friendly care home in Bolton.
What Our Residents Say
Don't just take our word for it! Our residents and their families have praised our care and service, with many commenting on the warm and welcoming atmosphere of our home. From the excellent care provided to the delicious meals served, we strive to make every resident feel at home and happy during their stay with us.
Staff and Management
The staff at Wingates Residential Home receive mixed reviews. On the one hand, some reviewers praise the staff for being welcoming, approachable, and attentive to the residents' needs. They are described as being caring and diligent in their duties. On the other hand, some reviewers express concerns about the staff's availability and responsiveness, citing instances of long wait times and unmet requests.
Care and Well-being of Residents
The care and well-being of residents at Wingates Residential Home are also a subject of mixed opinions. Some reviewers report positive experiences, stating that their loved ones have received good care and attention, with staff monitoring their health and providing necessary support. However, others express concerns about the safety and well-being of residents, citing instances of falls, hospitalizations, and missing personal items.
Facilities and Atmosphere
The facilities and atmosphere at Wingates Residential Home receive generally positive reviews. Reviewers describe the home as "lovely, " "clean, " and "comfortable, " with a welcoming atmosphere.
Concerns and Criticisms
Some reviewers express concerns about the lack of staff, the stress and workload of staff, and the impact of staffing shortages on the care of residents. Others mention specific incidents, such as missed medical diagnoses and unattended falls, which have led to hospitalizations. Additionally, some reviewers raise concerns about the treatment of residents with dementia, citing instances of neglect and lack of attention to their needs.
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