Our story begins with a passionate pursuit of freedom and adventure in the world of cycling. Founded by a team of enthusiasts, we are driven by the desire to inspire and empower riders of all levels to explore their surroundings and push their boundaries.
Our Vision
Our vision is to be your trusted partner in the pursuit of exceptional cycling experiences. We believe in providing high-quality products, exceptional customer service, and a community where riders can connect and share their passion.
1. Premium Cycling Products
We carefully curate a wide range of bicycles, components, and accessories from industry-leading brands. We offer everything from road bikes to mountain bikes, electric bikes, and everything in between, ensuring that there's something for every rider.
2. Expert Advice and Guidance
Our team of experienced cyclists is always ready to provide personalized advice on choosing the right bike, gear, and accessories. We also offer tuning, repair, and maintenance services to keep your ride running smoothly.
3. Seamless Shopping Experience
Our online store features a user-friendly checkout process and secure payment options. We offer competitive pricing and regular promotions to ensure that you get the best value for your money.
4. Customer-Centric Approach
Customer satisfaction is our utmost priority. We strive to provide responsive and personalized customer service, ensuring that your questions and concerns are addressed promptly and efficiently.
5. Community Involvement
We are committed to fostering a sense of community among cyclists. We regularly host events and participate in local rides and charity initiatives.
6. Sustainability and Responsibility
We are conscious of our environmental impact and are committed to sustainable practices in our operations. We partner with reputable manufacturers who prioritize eco-friendly materials and manufacturing processes.
Poor Customer Service and Fake Reviews
Reviews from several customers have highlighted disappointing experiences with Moore and Large, a British bike supplier. Multiple reviewers have expressed frustration with the company's customer service, claiming that they were met with unhelpful or unresponsive staff. Some have even reported being lied to by customer service representatives, which has led to a loss of trust in the company.
Fake or Reconditioned Products
Several reviewers have expressed concerns about the quality of products sold by Moore and Large. One customer had a bike that was supposed to come with Shimano parts but was instead fitted with cheaper alternatives. Another reported receiving a bike with a faulty saddle bolt, while another had a seat post that was damaged during installation. These experiences have led some to question the authenticity of the company's products.
No Help or Support
Several reviewers have shared stories of being stonewalled by Moore and Large when trying to resolve issues with their products. One customer was told to return their bike to the retailer or send it in for repair, while another was left waiting for weeks for a response to their query. These experiences have left customers feeling frustrated and abandoned.
Positive Reviews
There are, however, a few positive reviews that suggest Moore and Large may have provided good customer service in some cases. One reviewer praised the company's speedy delivery and helpful staff, while another appreciated the company's willingness to sort out a issue with their bike.
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