BEING ON CALL TWENTY FOUR HOURS A DAY MEANS WE NEVER STOP CARING
At Premiere Care Homes, we understand the importance of providing high-quality care and support to our residents. Our team of experienced and dedicated professionals are committed to delivering exceptional care and ensuring that our residents feel comfortable, safe, and happy in their surroundings.
Our Services
We offer a range of services designed to meet the individual needs of our residents. Our services include:
- Dementia Care: Our team of skilled and friendly professionals are trained in caring for residents with dementia, providing personalized support and care to meet their unique needs.
- Respite Care: We offer short-term respite care for those who need a break from their usual caregivers or require temporary support.
- Residential Care: Our residential care services provide a safe and comfortable environment for our residents, with 24-hour support and assistance available.
Our Care Centres
We have two care centres: The Avenues Care Centre and The Willows Care Centre. Both centres offer a warm and welcoming environment, with comfortable surroundings and a range of facilities to support our residents' needs.
The Avenues Care Centre
The Avenues Care Centre is a 62-bed residential home located in Margate. Our team of skilled and friendly professionals are trained in many specialist needs, including dementia care, learning disability, sensory impairments, and Parkinson's.
The Willows Care Centre
The Willows Care Centre is known for its homely, comfortable surroundings and warm and cheery, family atmosphere. Located in Cliftonville, the centre boasts a wide selection of good shops and shopping services can be provided by our team.
Our Approach
At Premiere Care Homes, we believe in providing personalized care and support to our residents. Our team takes the time to get to know each resident, understanding their unique needs, preferences, and goals. We work closely with residents, their families, and healthcare professionals to ensure that our residents receive the highest quality care.
Our Philosophy
Our philosophy is simple: we care for our residents as we would care for our own loved ones. We believe in providing a safe, comfortable, and supportive environment that enables our residents to live their lives to the fullest.
Staff and Management
The majority of reviewers praised the staff and management at the Willows, describing them as "welcoming", "friendly", "caring", and "approachable". Many reviewers mentioned the positive attitude and teamwork among staff members, with one reviewer stating that they felt like part of the team from their first day.
Care and Residents
Reviewers were also impressed with the care provided to residents, describing it as "outstanding" and "lovely". Many reviewers mentioned the happy and relaxed atmosphere in the home, with one reviewer stating that the staff showed "love and support" to each other and the residents.
Negative Incident
One reviewer expressed disappointment and concern over an incident involving a staff member, Char Turner, who allegedly sent snaps on Snapchat mocking residents.
Overall
The majority of reviewers had a positive experience at the Willows, praising the staff, management, and care provided to residents.
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