Empowering healthier lives, one patient at a time.
At Orchid House Surgery, we are a forward-thinking GP practice located in Ferndown, Dorset. Our dedicated team of healthcare professionals is committed to providing exceptional patient care and promoting healthy lifestyles. We believe in empowering our patients to take control of their well-being and making informed decisions about their health.
Our Services
As a registered patient, you will have access to a wide range of services designed to cater to your healthcare needs. Our clinicians offer expert advice, diagnosis, and treatment for various medical conditions, including chronic diseases, acute illnesses, and mental health concerns. We also provide specialized clinics and services, such as NHS Health Checks, Social Prescribing, Immunisations, and Travel Vaccinations.
In addition, we offer non-NHS services, including Flu Vaccinations and private medical certificates. Our eConsult service enables you to consult with our GPs online, ensuring that you receive timely advice and support without having to visit the surgery.
Our Commitment
At Orchid House Surgery, we are committed to providing a welcoming and inclusive environment for all our patients. We believe in equality and diversity, and our services are designed to be accessible to everyone, regardless of their race, gender, social class, age, religion, sexual orientation, appearance, disability, or medical condition. We strive to ensure that our patients receive high-quality care that is tailored to their unique needs and preferences.
Our Team
Our team of healthcare professionals is dedicated to delivering exceptional patient care. Our GPs, nurses, and support staff work together to provide a comprehensive range of services that cater to the diverse needs of our patients. We value our patients' feedback and continually strive to improve our services to meet their evolving needs.
Get in Touch
If you have any questions, concerns, or would like to register as a new patient, please do not hesitate to contact us. We look forward to welcoming you to Orchid House Surgery.
Overall Experience
The majority of reviewers have had a positive experience with the GP surgery, praising the staff, doctors, and nurses for their kindness, professionalism, and dedication.
Praise for Staff and Doctors
Many reviewers have commended the receptionists, district nurses, and doctors for their exceptional service, citing their kindness, helpfulness, and caring attitude. The staff's ability to accommodate urgent needs and provide prompt appointments has been particularly appreciated.
Ease of Registration and Appointments
Several reviewers have praised the ease of registration and the quick response to appointment requests, with some even receiving same-day appointments.
Receptionists and Client Service
While some reviewers have criticized the receptionists, others have praised their courteous and helpful demeanor, acknowledging that they are doing a difficult job under pressure.
Criticisms and Areas for Improvement
A few reviewers have expressed frustration with the receptionists' professionalism, citing instances of rudeness and poor client service. Some have also experienced delays and difficulty in getting appointments.
Parking and Accessibility
One reviewer has noted the availability of disabled parking bays and the proximity of the surgery to public parking areas.
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