Caring for our community, one patient at a time.
Who We Are
At Banks & Bearwood Medical Practice, we are dedicated to providing high-quality healthcare services to our patients in the Bournemouth and Poole areas. Our team of experienced doctors, nurses, and practice staff strive to deliver exceptional patient care, putting your health and wellbeing at the forefront of everything we do.
Our Services
We offer a wide range of services to cater to your every healthcare need. From routine check-ups and vaccinations to chronic disease management and specialist referrals, our doctors and healthcare professionals work together to provide comprehensive care. We also offer same-day appointments for urgent medical concerns and 24/7 access to NHS 111 for advice and guidance.
Our Team
Our team of doctors, nurses, and practice staff are dedicated to your healthcare. With a wealth of experience and expertise, we are committed to providing personalized care that meets your unique needs. Get to know our team below:
- Dr. Yasser Kerim: Our lead GP and partner, with a special interest in cardiology and diabetes.
- Dr. Hetty Bostock: Our senior GP and partner, with a special interest in women's health and gynaecology.
- Dr. Susan Goddard: Our associate GP, with a special interest in dermatology and minor surgery.
- Dr. Sarah Arthur: Our associate GP, with a special interest in pediatrics and adolescent health.
- Dr. Katharyn Elkins: Our associate GP, with a special interest in mental health and wellbeing.
- Nurse Practitioners: Shelley Edgar, Juliet Howard, and Charlotte Gobell provide expert care for a range of conditions, from routine health checks to acute illnesses.
- Practice Nurses: Carol Joy, Heather Sturman, and Georgia Dernier are dedicated to providing high-quality care and support.
- Treatment Room Nurse: Tara Mann provides expert care for minor injuries and illnesses.
What We Offer
Our practice offers a range of services, including:
- Repeat Prescriptions: Easily order repeat prescriptions online or through our practice phone lines.
- Appointments: Same-day appointments for urgent medical concerns and routine appointments for scheduled care.
- New Patient Registration: Welcome to our practice and get to know our team.
- Health and Wellness: Learn more about how to maintain good health and wellbeing.
Patient Information
We are committed to providing patient-centered care, empowering you to take control of your health. Find out more about our patient information services, including patient surveys and practice feedback.
Care and Support
Our practice is dedicated to providing support and care for our patients. Learn more about our care and support services, including dementia care and healthcare for carers.
News and Updates
Stay up-to-date with the latest news and updates from our practice, including health tips, news articles, and practice announcements.
COVID-19 Update
Find up-to-date information on COVID-19, including the latest public health advice and guidance from the NHS.
Get in Touch
Contact us today to find out more about our services, make an appointment, or simply to ask a question.
Overall Experience
The overall experience at the Banks Medical Centre is overwhelmingly negative, with most reviewers expressing frustration and disappointment with the service they received.
Staff and Reception
The receptionists at the medical centre are frequently criticized for being rude, unhelpful, and unprofessional. Many reviewers reported being hung up on, told to call 111, or being refused appointments. One reviewer praised the receptionists, stating they were patient, kind, and went out of their way to help.
Doctors and Prescriptions
Some reviewers reported issues with doctors not sharing patient information, leading to repeated explanations of medical history. The prescription process was also criticized, with reviewers experiencing delays, difficulties in re-issuing prescriptions, and poor communication from staff.
Availability and Wait Times
Reviewers expressed frustration with the lack of available appointments, long wait times, and difficulty in getting through to the medical centre by phone.
Positive Experiences
One reviewer had a positive experience with Dr. Chantelle Simon, praising her professionalism and kindness.
