Providing quality care for a healthier community
At Grange Farm Medical Centre, we are dedicated to providing the highest quality medical care to our patients. We understand that every individual has unique needs, and we strive to tailor our services to meet those needs. Our team of experienced healthcare professionals is committed to delivering compassionate, patient-centred care that exceeds your expectations.
Our Services
We offer a comprehensive range of services, including consultations, health checks, vaccinations, and treatment for acute and chronic illnesses. Our state-of-the-art facilities are equipped with the latest technology, ensuring that you receive the best possible care. We also provide online services, including booking appointments, requesting repeat prescriptions, and accessing your medical records.
Our Team
Our team of healthcare professionals is led by experienced doctors, nurses, and support staff who are dedicated to providing exceptional care. We believe in fostering a culture of respect, empathy, and kindness, ensuring that you feel comfortable and supported throughout your healthcare journey.
Our Values
At Grange Farm Medical Centre, we are committed to:
- Providing high-quality, patient-centred care that meets your unique needs
- Fostering a culture of respect, empathy, and kindness
- Embracing innovation and technology to improve healthcare outcomes
- Building strong relationships with our patients, partners, and stakeholders
- Continuously improving our services to meet the evolving needs of our community
Our Mission
Our mission is to deliver exceptional healthcare that improves the lives of our patients, their families, and our community. We are committed to excellence, compassion, and innovation, ensuring that you receive the best possible care.
Our Vision
Our vision is to be a leader in healthcare, setting the standard for excellence in patient care, education, and research. We aim to create a healthier community, where everyone has access to high-quality healthcare that meets their unique needs.
Overall Experience
The reviews reflect a mixed bag of experiences at Grange Farm Medical Centre. While some patients have had positive experiences with the doctors and nurses, many have expressed frustration with the reception staff and the difficulty in getting appointments.
Positive Experiences
Some patients have praised the doctors and nurses, describing them as friendly, helpful, and professional. They have reported positive experiences with specific doctors, such as Dr. Li, who was described as "brilliant and really helpful". The nurses have also been praised for their kindness and courtesy. A few patients have reported good experiences with the reception staff, including one receptionist who was described as "polite, professional, and calm".
Negative Experiences
However, many patients have reported negative experiences with the reception staff, describing them as rude, unhelpful, and dismissive. Patients have reported difficulty in getting appointments, being put on hold for long periods, and being told that there are no appointments available. Some patients have also reported that the reception staff are abrupt and unhelpful when they call to inquire about appointments or prescriptions. Several patients have mentioned that the reception staff are the weakest link in the practice, and that they are often unhelpful and rude.
Common Complaints
The most common complaints are:
- Difficulty in getting appointments
- Long waiting times on the phone
- Rude and unhelpful reception staff
- Difficulty in getting prescriptions
- Cancellations of appointments at short notice
Recommendations
Based on the reviews, it is clear that the practice needs to address the issues with the reception staff and the appointment system. Patients are frustrated with the lack of empathy and understanding from the reception staff, and the difficulty in getting appointments. The practice needs to improve its communication and customer service skills to provide a better experience for patients.
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