Your Journey, Our Priority
Derby Road Health Centre is a GP practice committed to providing high-quality healthcare services to our patients. Our dedicated team of healthcare professionals is passionate about delivering patient-centred care, ensuring that our patients receive the best possible treatment and support.
Our Services
At Derby Road Health Centre, we offer a wide range of healthcare services, including:
- Routine and urgent appointments with our GPs and nurse practitioners
- Repeat prescriptions and medication reviews
- Health checks, vaccinations, and travel vaccinations
- Physiotherapy and social prescribing services
- Out of hours and emergency care
We also offer online services, allowing patients to access our services from the comfort of their own homes. Our online services include:
- Online consultations with our GPs
- Repeat prescription ordering
- Access to medical records
- Booking and cancelling appointments
- Health information and advice
Our Online Services
Our online services are designed to make it easy and convenient for our patients to access our services. We understand that not everyone has the time or mobility to visit our surgery, which is why we have invested in a range of digital technologies to enable remote consultations and services.
Our online services are secure, easy to use, and available 24/7. Patients can access our online services using their smartphone, tablet, or computer, and our team is always available to support patients who need help using our online services.
Why Choose Us
At Derby Road Health Centre, we are committed to delivering high-quality healthcare services that meet the needs of our patients. Our team is dedicated to providing patient-centred care, and we strive to ensure that every patient receives the best possible treatment and support.
By choosing Derby Road Health Centre, patients can be assured of:
- Convenient and accessible healthcare services
- High-quality care from our dedicated team of healthcare professionals
- A patient-centred approach that prioritises the needs and preferences of our patients
- A range of healthcare services, including online services, to make it easy and convenient for patients to access our services
Surgery Experience
Positive Experiences
Some reviewers had positive experiences with the surgery, praising the helpful and professional reception staff, doctors, and nurses. They appreciated the quick response to emergency appointments and the cleanliness of the surgery.
Negative Experiences
However, many reviewers had negative experiences with the surgery, citing difficulties in getting appointments, long waiting times on the phone, and incompetent staff. Some reviewers were disappointed with the lack of availability of appointments, and the telephone appointment system was criticized for being inefficient. Others had issues with the reception staff, citing rudeness and unhelpfulness. Some reviewers were also unhappy with the quality of care provided, feeling that their health concerns were not taken seriously.
Common Complaints
- Difficulty in getting appointments
- Long waiting times on the phone
- Incompetent and unhelpful staff
- Telephone appointment system is inefficient
- Lack of availability of appointments
- Poor quality of care
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