Delivering exceptional care, with compassion and respect
At Radford Medical Practice & Nottingham Trent University Student Health Centre, we are dedicated to delivering the highest standard of care to our patient community, prioritizing individualized care, ensuring that all patients are treated with dignity and respect by a proficient and motivated healthcare team.
Our Mission
Our mission is to provide high-quality, patient-centered care to the communities we serve. We strive to provide a comprehensive range of medical services, from routine check-ups to specialized care, in a warm and welcoming environment. Our team of experienced healthcare professionals is committed to delivering exceptional care that meets the unique needs of each patient.
Services
We offer a wide range of services to cater to the diverse healthcare needs of our patients. Our services include:
- GP Services: Our experienced GPs provide routine check-ups, health screenings, and vaccinations, as well as diagnose and treat acute and chronic illnesses.
- Nurse-led Services: Our practice nurses provide holistic care, managing physical requirements, preventing future illnesses, and providing advice and support.
- Healthcare Assistant Services: Our HCAs carry out a variety of tasks, including taking blood samples, conducting ECGs, and providing health advice.
- Pharmaceutical Services: Our pharmacists provide medication management, advice, and support.
- Mental Health Services: Our mental health nurse provides counseling, therapy, and support for patients with mental health concerns.
- Physiotherapy Services: Our physiotherapists treat problems with movement and posture, including diseases and injuries.
Our Team
Our team of healthcare professionals is dedicated to providing exceptional care to our patients. Our team includes experienced GPs, practice nurses, healthcare assistants, pharmacists, mental health nurses, and physiotherapists.
Our Values
Our values are centered around providing patient-centered care, respect, empathy, and compassion. We are committed to creating a warm and welcoming environment for our patients, where they feel heard, valued, and respected.
Overview of Radford Road Medical Centre
Positive Comments
The majority of patients have expressed satisfaction with the medical centre, praising the attentive and caring doctors, nurses, and some receptionists. Many have reported positive experiences with the online triage system, ease of getting appointments, and the professional and respectful attitude of the medical staff.
Staff and Services
- Doctors and Nurses: Patients have praised the doctors and nurses for being attentive, listening to their concerns, and providing excellent care.
- Receptionists: While some patients have reported positive interactions with receptionists, others have had negative experiences, citing rudeness, lack of professionalism, and unhelpfulness.
Negative Comments
A significant number of patients have expressed dissatisfaction with the medical centre, citing issues with receptionists, difficulties in getting appointments, and poor communication.
- Receptionists: Many patients have reported negative interactions with receptionists, including rudeness, dismissive attitudes, and unhelpfulness.
- Communication: Patients have expressed frustration with the communication style of some staff members, citing a lack of empathy and understanding.
- Appointments and Services: Some patients have reported difficulties in getting appointments, long wait times, and inefficiencies in the appointment booking system.
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