Promoting better health for each patient in our care
At Woodhouse Health Centre, we pride ourselves on providing a comprehensive range of services to our patients. Our team of experienced healthcare professionals is dedicated to delivering high-quality care and ensuring that our patients receive the best possible treatment and support.
Our Services
We offer a full range of general practice services, including routine check-ups, consultations, and health checks. Our team is also trained to provide specialist care in areas such as children's health, pregnancy, diabetes, asthma, and warfarin management.
Online Appointments
We understand that your time is valuable, and we are committed to making it easy for you to book an appointment that suits your schedule. Our online appointment booking system allows you to book GP, First Contact Practitioners, and Health Care Assistant appointments at a time that is convenient for you.
Long Term Condition Reviews
We are committed to providing comprehensive care and support to our patients with long-term conditions, including asthma, COPD, diabetes, heart disease, and mental health. We are introducing a new initiative this year to review and manage these conditions more effectively. Patients with long-term conditions will be invited to attend a review appointment, where they will receive a comprehensive health check and receive personalized advice and support.
NHS England Data Sharing Policy
We understand that there has been some concern and confusion about the new NHS England data sharing policy. We want to reassure our patients that we are committed to protecting your personal data and are working closely with NHS England to ensure that the policy is implemented in a way that is transparent, secure, and trustworthy.
Self-Care and Health Tips
We believe that prevention is often better than cure, and we encourage our patients to take an active role in their own health and wellbeing. Our website features a range of self-care tips and advice, including information on how to manage common health conditions, as well as how to maintain a healthy lifestyle.
Social Prescribers
We understand that sometimes, patients may need additional support and guidance to manage their health and wellbeing. Our social prescribers are trained to provide practical support and advice, and can help patients access local services and resources.
Patient Participation Group
We are committed to involving our patients in the running of our practice and are proud to have just re-started our patient participation group (PPG). Our PPG meets quarterly and is open to all patients. We welcome the opportunity to engage with our patients and hear your thoughts and feedback.
My Planned Care
We understand that waiting for a hospital consultation, treatment, or surgery can be a stressful and anxious time. Our practice has developed a range of resources and information to help patients navigate this process and receive the support they need.
Universal Credit
We are aware that the number of Universal Credit claimants has risen dramatically in recent years, and we are committed to supporting our patients who are affected. We believe that it is essential to provide access to accurate and reliable information and advice to help patients navigate the complexities of Universal Credit and related benefits.
Pathway
We are proud to be working with Pathway, a leading homeless healthcare charity that provides specialist support and care to homeless patients. Our team is committed to providing holistic care to all patients, regardless of their background or circumstances.
Conclusion
At Woodhouse Health Centre, we are committed to providing high-quality care and support to our patients. We believe in the importance of patient-centred care, and we are dedicated to working with our patients to provide the best possible treatment and support. We look forward to continuing to serve our community and providing exceptional care and service.
Receptionist Issues
Many reviewers have expressed frustration with the receptionists, citing rudeness, condescension, and a lack of care or respect for patients. Some have reported being told to ring back the next day or being sent to other centers instead of being given an appointment. Others have mentioned that the receptionists seem uninterested in helping patients, with one reviewer claiming that a male receptionist was texting on his phone instead of assisting a poorly uncle.
Difficulty in Getting Appointments
Reviewers have also struggled to get appointments, with some having to ring multiple times and wait for extended periods before being able to speak to someone. One reviewer reported calling 103 times before being able to get through. The difficulty in getting appointments has led to feelings of frustration and stress, particularly for those who are already ill.
Poor Patient Care
Some reviewers have reported receiving poor care from the practice, including being misdiagnosed or prescribed the wrong medication. One reviewer was told they might have cancer but was not referred to a proper clinic, while another was denied help despite being told they might have a serious condition.
Accessibility Issues
The practice's phone system has been criticized for being difficult to navigate, with some reviewers reporting that they are unable to get through to a receptionist or make an appointment. This has led to frustration and stress for patients, who may be forced to take time off work just to try and get an appointment.
Positive Comments
The doctors and nursing staff at the practice have been praised for being pleasant, polite, and helpful, despite being under pressure.
