To bring healthcare closer to our patients
Woodgate Valley Health Centre is a dynamic and vibrant healthcare facility that is dedicated to providing high-quality healthcare services to our patients. Our centre is committed to delivering patient-centered care, ensuring that every individual receives the attention and treatment they deserve. Our team of experienced and dedicated healthcare professionals is passionate about delivering exceptional care, and we strive to build strong relationships with our patients and their families.
Our Services
At Woodgate Valley Health Centre, we offer a wide range of services designed to meet the diverse needs of our patients. Our general practices provide comprehensive care, including routine check-ups, vaccinations, and treatment for chronic conditions. Our team of experienced GPs and specialists are available to provide expert advice and treatment for a variety of health concerns. We also offer same-day appointments for urgent medical issues, ensuring that our patients receive prompt and effective treatment.
One of our unique services is our extended access hub, which enables patients to consult with doctors at weekends and in the evenings. This service is particularly beneficial for patients who have busy schedules or work irregular hours. Additionally, we offer video consultations through our LIVI app, allowing patients to consult with doctors remotely.
Video Consultation
Our video consultation service is designed to provide patients with greater flexibility and convenience. Using our LIVI app, patients can consult with doctors at weekends and in the evenings, even if they are unable to attend the surgery in person. Our doctors are equipped to provide expert advice and treatment remotely, using the latest technology to ensure that patients receive high-quality care.
Opening Hours
We understand that our patients lead busy lives, so we offer varied opening hours to accommodate their needs. Our centre operates from 8:30 am to 6:00 pm, Monday to Friday, with extended hours on weeknights until 8:00 pm and on weekends until 1:00 pm. We also offer emergency services, including NHS 111 and 999, for patients requiring urgent medical attention.
Latest News and CQC Rating
We are committed to providing the highest standards of care, and we are proud to have achieved a recent CQC rating of "Good". Our centre is dedicated to continuous improvement, and we welcome feedback from our patients to help us shape our services and improve patient outcomes.
Privacy and Cookies Policy
At Woodgate Valley Health Centre, we are committed to protecting the privacy of our patients' personal data. We respect your right to privacy and ensure that all personal data is handled in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act (1998). We also use cookies on our website to improve your user experience, but we respect your right to opt-out of these cookies if you prefer.
Poor Patient Experience
Several reviewers have shared their poor experiences with this GP practice, citing issues with reception staff, availability, and communication. Many complaints focus on the receptionists being rude, unhelpful, and having a poor attitude.
Inconsistent Services
Some reviewers have reported inconsistencies with services, such as appointments being cancelled or delayed, and difficulties in getting through to receptionists. One reviewer mentioned that the receptionists seemed to have a personal dislike for patients, making the experience unpleasant.
Lack of Efficiency
The reviewers have also criticized the practice's inefficiency, including long wait times, unavailability of appointments, and the inability to book appointments online. Additionally, some reported issues with the phone system, including disconnections and difficulty getting through to reception.
Positive Aspects
While there were many negative reviews, a few reviewers did have positive experiences. Some mentioned friendly and helpful staff, particularly in the podiatry team. One reviewer praised the receptionists for being nice and helpful.
