Caring for the Health and Wellbeing of our Patients
Welcome to the Waterside Health Centre, the home of the Red and Green Practice. Our practice is delighted to serve the vibrant communities of Hythe and Blackfield, providing a wide range of healthcare services to patients of all ages. With our two convenient locations at the Waterside Health Centre on Beaulieu Road and the Blackfield Health Centre, we are dedicated to offering exceptional healthcare services tailored to your needs.
The Red and Green Practice: Our Services
At the Red and Green Practice, we pride ourselves on offering a comprehensive range of services designed to support your health and wellbeing. Some of the key services we provide include:
1. General Medical Services: Our experienced team of GPs, nurses, and healthcare professionals offer a full range of general medical services, including consultations, vaccinations, and health checks.
2. Online Services: To make accessing healthcare even more convenient, we provide a range of online services, including online registration, the NHS App, and Patient Access.
3. Healthy Living Advice and Coaching: Our Health and Wellbeing Team offers free healthy living advice and coaching to every patient in the Waterside PCN. You can find out more about the service provided on their website.
4. Carer Support: We recognise the vital role that carers play in supporting their loved ones, and we are committed to providing the necessary support. If you are a carer, you can register with us to receive priority access to healthcare services.
5. Prescription Services: Our doctors are working hard to improve continuity of care with your prescriptions. To help us, please order all medications needed at one time and allow seven working days before they are required.
6. Mental Health Support: At the Red and Green Practice, we understand the importance of mental health and are here to support you through challenging times. Our eConsult service is available for mental health concerns, and we offer a range of resources to help manage anxiety and stress.
7. Dementia Friendly Hampshire: If you are supporting a friend or family member experiencing dementia, you may find the information in this booklet about the support available in Hampshire of interest.
Meet Our Team
Our dedicated team of healthcare professionals is committed to providing the highest level of care. From our experienced GPs and nurses to our Health and Wellbeing Coaches, we are here to support your health and wellbeing every step of the way.
Joining the Red and Green Practice
If you are new to the Waterside area or wish to change your Practice, you may now register with the Red & Green Practice online. We welcome new patients and look forward to getting to know you and your family.
Stay Connected
To stay up-to-date with the latest news, events, and healthcare information, follow us on our social media channels and explore the resources available on our website.
Administrative Issues
The reviews highlight numerous administrative issues with the Red and Green Practice, including difficulty in getting appointments, long wait times, and inefficient administrative processes. Patients have reported being treated rudely by receptionists, and staff seem to prioritize certain patients over others.
Lack of Patient Care
Many patients have expressed dissatisfaction with the care they received from the practice. Susan Rodgers recounts a shocking experience where her grandson was refused an appointment despite having a serious condition, while Tony Nicholson describes a system where patients have to navigate a complex maze to obtain a face-to-face appointment. Ellie Wheeler was kicked out of the practice due to a location change, leaving her with no doctor or support.
Inadequate Service
Several patients have reported inadequate service, including being unable to get an appointment when needed, being refused appointments, and having to wait for extended periods. Linda Churchill's husband was unable to get an appointment, and Katie Peterson was rushed during her appointment and didn't receive adequate care.
Contrasting Experience
However, Mb's positive review stands out from the rest, as they had a smooth and efficient experience at the practice, including receiving their Covid booster efficiently.
