Providing high-quality patient care with compassion and dedication
At Ashville Surgery, we are committed to providing high-quality patient care and tailored healthcare services to our community. Our dedicated team of healthcare professionals, including GPs, nurses, and administrative staff, work together to ensure that our patients receive the best possible care.
Our Services
We offer a wide range of services, including routine appointments, urgent care, and specific clinics for chronic disease management, cancer screening, and women's health. Our team is dedicated to providing personalized care and guidance to help our patients manage their health and wellbeing.
Our services include:
- Routine appointments with our GPs and Practice Nurses
- Urgent care for unexpected illnesses or injuries
- Chronic disease management clinics for patients with long-term conditions
- Cancer screening and health checks
- Women's health services, including cervical smears and breast screenings
- Minor surgery and procedure clinics
- Travel vaccinations and health advice
- Repeat prescriptions and medication management
Our Team
Our team is comprised of experienced and dedicated healthcare professionals who are passionate about delivering high-quality patient care. Our GPs, nurses, and administrative staff work together to provide a warm and welcoming environment for our patients.
Our Policies
At Ashville Surgery, we are committed to providing a safe and inclusive environment for all our patients. We have policies in place to ensure that our patients' rights are respected and protected, and that we are complying with the latest healthcare regulations and guidelines.
Practice Information
We are a CQC-inspected and rated "Good" practice, and our patients' feedback is extremely important to us. We encourage our patients to participate in our Patient Participation Group and share their thoughts and ideas on how we can improve our services.
Staff Performance
The review from Alex Palha highlights the exceptional service provided by Manisha, stating that she is the best and gives good service to patients.
Registration Process
However, the reviews from Samirkumar Patel paint a different picture. The registration process was marred by inefficiencies and poor communication. The receptionist provided conflicting information, and the applicant was asked to return multiple times with different family members. The application form was not filled properly, and the staff was more concerned with decorating the medical centre for Christmas than attending to the patient's needs.
Patient Experience
The experience was particularly frustrating for the applicant, who was 8 months pregnant and had to stand for 15-20 minutes while the staff attended to personal matters. The lack of empathy and understanding from the staff towards the patient's situation is concerning.
