Quality care for a healthier you
Welcome to Dunrobin Street Medical Centre, a GP practice providing primary care to Stoke-on-Trent and surrounding areas. Our dedicated team of healthcare professionals is committed to providing high-quality medical services to our patients. Our goal is to deliver patient-centered care that is efficient, effective, and compassionate.
Our Services
At Dunrobin Street Medical Centre, we offer a range of services designed to cater to the diverse healthcare needs of our patients. Our services include:
- Consultations with our doctors and nurses
- Online consultations for convenience
- Repeat prescription ordering
- New patient registrations
- GP services for Stoke-on-Trent and surrounding areas
- Local services search for nearby healthcare providers
- Friends and Family Test to monitor our performance
Our Commitment to Patient Care
At Dunrobin Street Medical Centre, we are dedicated to providing the highest level of patient care. Our team is committed to delivering compassionate, efficient, and effective healthcare services that meet the unique needs of our patients. We believe in fostering a culture of care, respect, and understanding, where every patient feels valued and supported.
Our Opening Hours
Our surgery is open Monday to Friday from 8:30 am to 6:30 pm. We are closed on Saturdays and Sundays. Please note that our opening hours may be subject to change due to training or other commitments.
Staff and Doctors
The reviews highlight the excellent service provided by the nurses, receptionists, and some doctors at Dunrobin Street Surgery. Many reviewers praised the helpful and respectful nature of the staff, with some mentioning specific doctors who went above and beyond to help them. One reviewer mentioned a particular doctor who was very thorough and put them at ease.
Appointments and Waiting Times
Several reviewers mentioned the ease of getting an appointment, with some being able to get emergency appointments on the same day. One reviewer praised the flexible ways to get an appointment, and another mentioned that they could always get to see a doctor or nurse when needed.
Negative Experiences
However, some reviewers had negative experiences. One reviewer mentioned an older Indian lady doctor who was rude and unhelpful, while another reviewer had a bad experience with the receptionists, who they claimed were unprofessional and lied. A few reviewers mentioned long waiting times, including one who waited over an hour for an emergency appointment.
Complaints
Some reviewers had specific complaints, including one who was refused antibiotics for conjunctivitis and another who was not allowed to bring their children into the surgery. Another reviewer mentioned that the doctors refused to listen to their concerns.
