Experience the art of fine jewellery at affordable prices.
Eternity The Jewellers is a premier online jewellery store that offers a wide range of high-quality jewellery and watches from top brands at discounted prices. Our journey began in 2009 when a husband and wife team, driven by their passion for jewellery and commitment to exceptional customer service, set out to create a unique retail experience. By sourcing products directly from leading manufacturers, we are able to pass on the savings to our customers, ensuring that they receive the best value for their money.
Our Services
At Eternity The Jewellers, we take pride in offering a diverse range of products that cater to various tastes and preferences. Our extensive collection includes diamond engagement rings, three stone rings, cluster rings, eternity rings, gemstone rings, diamond earrings, pendants, and wrist wear. We also feature a stunning selection of ladies' and men's jewellery, including dress rings, chains, bracelets, bangles, earrings, pendants, charms, and anklets. Additionally, we offer a wide range of watches from renowned brands such as Boss, Armani Exchange, Citizen, Hugo, Olivia Burton, Sekonda, and Tommy Hilfiger.
Our Commitment to Quality and Service
At Eternity The Jewellers, we are dedicated to providing our customers with an exceptional shopping experience. We strive to ensure that every interaction with our brand is seamless, convenient, and enjoyable. Our team is committed to delivering outstanding customer service, offering expert advice and guidance to help our customers make informed purchasing decisions. We also provide a comprehensive returns and exchange policy, as well as a 30-day money-back guarantee, to ensure that our customers are completely satisfied with their purchases.
Why Choose Eternity The Jewellers?
There are several reasons why Eternity The Jewellers stands out from the competition. Firstly, our unique business model enables us to offer high-quality products at discounted prices, ensuring that our customers receive the best value for their money. Secondly, our commitment to exceptional customer service sets us apart from other online retailers. We take pride in building long-term relationships with our customers, and our dedication to quality and service has earned us a loyal customer base.
Our Values
At Eternity The Jewellers, we value integrity, honesty, and transparency in all our interactions. We believe in building trust with our customers, and we strive to create a shopping experience that is both enjoyable and rewarding. Our core values include excellence, innovation, and customer-centricity, and we continuously strive to improve our products, services, and processes to meet the evolving needs of our customers.
Customer Experience
Several customers had poor experiences with the shop's customer service. They reported being refused refunds, being offered only store credit, and being treated rudely by sales assistants. One customer was interrupted multiple times by a sales assistant who finished their sentences for them and laughed at them when they tried to leave.
Product Quality
Some customers had issues with the quality of the products they received. One customer's chain snapped within six weeks, and another customer's watch required repair after only a few uses. Another customer received a faulty ring and was told it would take a month to repair.
Positive Experiences
However, many customers had positive experiences with the shop. They reported receiving high-quality products at reasonable prices, and excellent customer service from the staff. Some customers praised the staff for being helpful and courteous, and for going above and beyond to assist with purchases and repairs.
