Trust us to floor you with our exceptional service and quality!
At Moss & Leakey, we pride ourselves on providing exceptional optical services to our patients in Norfolk. With three practices located in Norwich, King's Lynn, and Dereham, we offer a comprehensive range of services designed to meet the unique needs of each individual. From eye tests and contact lenses to bespoke eyewear and varifocal specialists, our team of experts is dedicated to delivering unparalleled service and superior products.
Our Story
Since 1976, we have been committed to delivering exceptional optical care to our patients. As an independent company, we have the freedom to choose from a vast range of products and services, ensuring that our patients receive the best possible solutions for their specific needs. Our buying team is constantly sourcing advanced and innovative lens designs, guaranteeing excellent value for our customers. Whether you're looking for stylish frames, high-quality lenses, or expert contact lens fittings, we have you covered.
Our Services
At Moss & Leakey, we offer a wide range of services designed to cater to our patients' diverse needs. Our highly trained opticians and ophthalmologists conduct comprehensive sight tests at all three of our practices, ensuring that our patients receive accurate and personalized diagnoses. We also provide an unparalleled eclectic mix of traditional, designer, rimless, and exclusive spectacles, as well as contact lenses from leading manufacturers. As varifocal specialists, we offer free advice and bespoke lens solutions for patients with high prescriptions or complex vision needs.
Our Values
At Moss & Leakey, we believe in delivering exceptional service, superior products, and unparalleled expertise. We are committed to providing a personalized experience for each of our patients, taking the time to understand their unique needs and preferences. Our team of experts is dedicated to staying at the forefront of optical technology, ensuring that our patients receive the latest advances in lens design, contact lenses, and eyewear.
Our Practices
With three convenient locations in Norfolk, our patients can access exceptional optical care whenever and wherever they need it. Our practices in Norwich, King's Lynn, and Dereham are equipped with the latest technology and staffed by highly trained professionals who are passionate about delivering exceptional service.
Staff and Service
The staff at Moss & Leakey were consistently praised for their welcoming, professional, and personable nature. Many reviewers appreciated the personal service they received, with some even stating that they would not use another optician.
Accessibility and Range of Frames
The Dereham branch was commended for being accessible for those with disabilities, and the Norwich branch was recommended for its range of high-end frames.
Positive Experiences
Many reviewers had very positive experiences at Moss & Leakey, with some stating that they had been using the optician for over 15 years and had always received excellent service.
Covid-19 Precautions
However, one reviewer expressed concern that the staff were not taking sufficient Covid-19 precautions, which was a major turn-off for them.
Product Issues
One reviewer experienced an issue with their frames, which caused their hair to get trapped and break off. Although they were initially told that the issue was not the shop's fault, they later discovered that a simple solution (placing cellotape on the hinge corners) could have prevented the problem.
Negative Comments
A small number of reviewers had negative experiences at Moss & Leakey, with one calling the company a "joke" and stating that the owner was bitter and should sell up.
