Eye care. We care. Get the perfect pair of glasses for less!
Discover The Specs Factory Ltd Difference
Proudly Serving the Norwich & Ipswich Areas
We're a family-run, independent opticians with years of experience in providing great service, fantastic value, and spectacular quality. We've based our business on a vision of bringing the manufacturing and dispensing of glasses closer together. This way we can provide a more complete and cost-efficient service, so our customers enjoy great prescription glasses for less.
We know that glasses aren't just an accessory - they're an important part of who you are. And, because you need to get the perfect pair (or pairs), we look to ensure we do everything right. Pop in to our Norwich or Ipswich branch. We'd love to see how we can help you!
Our Promise to You
Our promise to you is to provide high-quality prescription eyewear at a competitive price. Our team of qualified, highly trained, and friendly staff will ensure that you receive first-class after-sales advice on the use and maintenance of your specs. We also offer a one-year manufacturing guarantee, free adjustment and fitting, and a commitment to quality, service, and value.
Our Services
We provide sight testing services in both our Norwich and Ipswich branches. Our fully equipped consulting rooms and friendly opticians welcome both NHS and private patients. If you're entitled to an NHS-funded eye test, then your test will be free. We also offer private eye tests at a competitive rate of 30. When you visit us for any optician services, you will receive the best care possible.
Convenience and Accessibility
We understand the importance of convenience and accessibility. That's why we have private customer car parking where you can park for free, within yards of our entrance, at both our Ipswich and Norwich branches. Simply pull up, park your car, and visit us today!
Our Commitment to You
At The Specs Factory, we're committed to providing you with the best possible service and care. We take your privacy very seriously and will never share your details with any third parties. We're here to help you find the perfect pair of glasses, so why not pop in and see us today?
Positive and Negative Experiences at The Specs Factory
The reviews of The Specs Factory are mixed, with some customers having excellent experiences while others have poor ones.
Unpleasant Experiences
One reviewer, Steve De Roeck, had a terrible experience with a grumpy optician who was not accommodating of their health concerns during the pandemic. The reviewer's wife received poor service, and the broken glasses were not fixed promptly. Another reviewer, Arthur Raine, was unhappy with the glasses he received, citing poor focusing and a lack of follow-up service. Despite reporting issues, he was not offered a replacement or adjustment.
Excellent Service and Products
On the other hand, many reviewers had excellent experiences at The Specs Factory. Ursula Broom Metselaar and Andy Norman praised the quiet and efficient service, with a wide selection of frames at reasonable prices. Don Ratcliffe and Fiona Sherwood echoed this sentiment, mentioning the after-care and customer service. Shirley Quinn was impressed with the quick and free repair of her glasses. Mary Naunton and Peter Whitmore also had good experiences, with Mary praising the value and helpful staff, and Peter appreciating the honesty and personalized service.
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