Giant Cambridge, part of the internationally renowned Giant Group, proudly serves the cycling community in Cambridge. We're passionate about empowering people to explore new horizons and achieve their cycling goals through exceptional bikes and outstanding service.
Our Expertise
At Giant Cambridge, we offer a complete array of services to cater to every cyclist's needs:
1. Bike Sales & Repairs
Our knowledgeable staff can help you find the perfect bicycle for your individual needs and preferences. We also provide comprehensive repairs and maintenance services to keep your ride running smoothly.
2. Specialized Products & Gear
From premium bikes to protective gear and essential accessories, our store offers a comprehensive range of cycling products. We also have a dedicated section with specialized equipment and apparel for both road and mountain biking.
3. Expert Guidance & Support
Our team of experienced professionals is here to answer your questions, offer personalized advice on choosing the right gear, and guide you on your cycling journey. We regularly host workshops and events to foster a vibrant and supportive cycling community.
4. Professional Service & Repairs
From routine tune-ups to complex repairs, our workshop is equipped with the latest technology and staffed with certified technicians. We prioritize quality and efficiency to ensure your satisfaction.
5. Dedicated Customer Service
We understand that your time is valuable. Our dedicated customer service team is always ready to answer your queries, address your needs, and ensure you enjoy a seamless experience at Giant Cambridge.
Beyond the Ride
Giant Cambridge is committed to promoting cycling in the community. We actively engage in initiatives that encourage cycling safety, accessibility, and sustainability. We also strive to foster a strong connection with local cycling clubs, events, and initiatives.
Our vision is to create a world where everyone has the opportunity to experience the joy, freedom, and health benefits of cycling. We, at Giant Cambridge, are dedicated to setting the stage for your next cycling adventure!
Excellent Service and Repair Experience
The customers of Giant Cambridge have all had exceptional experiences with the bike store. Each review praises the friendly and helpful staff, who were knowledgeable and efficient in fixing any issues with their bikes. Whether it was a simple adjustment, a minor repair, or a more complex problem, the staff at Giant Cambridge were able to solve the issue quickly and to the customer's satisfaction.
The reviews highlight the store's excellent customer service, with staff members such as Rob, Ben, and Antony being particularly commended. Customers appreciated the store's willingness to go the extra mile, such as Ben's advice on grease for a robotics competition and Antony and Matt's speedy fix of a chain problem.
Quality of Repair and Maintenance Work
The customers also praised the quality of the repair and maintenance work carried out by the store's mechanics. Each review mentions that the problem was fixed quickly and to a high standard, with some customers noting that their bikes were returned to them in better condition than when they were dropped off.
Overall Satisfaction
Overall, the customers were extremely satisfied with their experience at Giant Cambridge, with all reviews rating the store 5 stars. The store's excellent customer service, knowledgeable staff, and high-quality repair work all contributed to this high level of satisfaction.
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