Find your next adventure, every day
Established in 1970, Micks Cycles is a respected and family-run bicycle store in the heart of Bury St Edmunds. Over five decades, we've become known for offering a diverse selection of bicycles, accessories, and exceptional customer service to passionate cyclists of all ages and abilities.
Our Expertise & Services
Our knowledgeable staff are Cytech Qualified Technicians and are highly trained to provide top-notch bicycle repairs and servicing. We offer:
- Routine servicing and tune-ups: Get your bike back in peak condition with our comprehensive tune-up packages.
- Diagnostic repairs: Identify and fix any mechanical issues promptly and efficiently.
- Frame and component repairs: Get your bike back on the road with quality repairs on frames, wheels, brakes, and more.
- Accessory installation: Enhance your riding experience with the perfect accessories, expertly installed.
A Wide Selection for Every Cyclist
Micks Cycles boasts an impressive selection of bicycles to meet your individual needs and preferences. We offer:
- Mountain bikes: Ideal for adventurous off-road riding
- Gravel bikes: Perfect for exploring mixed terrain and rougher surfaces
- Urban bikes: Practical and comfortable for city commuting
- Road bikes: Designed for speed and efficiency on paved surfaces
- Children's bikes: Fun and reliable options to encourage young riders
Dedicated to Customer Satisfaction
At Micks Cycles, we prioritize outstanding customer service. Our dedicated team is always ready to answer your questions, offer personalized advice, and ensure you find the perfect bike and accessories. We also offer:
- Click & Collect: Order online and pick up your purchase in-store for added convenience.
- Cycle to Work Vouchers: Take advantage of government schemes to save on your commute.
- Free local delivery: Enjoy doorstep delivery on qualifying orders.
Visit Micks Cycles today and discover a world of cycling possibilities!
Dynamics of Customer Reviews
The reviews for Mick's Cycle Centre range from 1 to 5 stars, indicating a diverse range of customer experiences. Positive reviews dominate the landscape, with customers praising the centre's staff, particularly Derek, for being knowledgeable, friendly, and willing to help. Many customers have expressed satisfaction with the services, including bike repairs, services, and purchases. Some reviewers have appreciated the attention given to those with special needs, such as ASD and LD.
Negative Reviews
Disappointingly, the centre has received a few negative reviews. One reviewer, J. B., expressed dissatisfaction with the centre's swap of a third-party stem on a brand new Merida bike, which made it difficult for them to adjust the handlebars. This reviewer felt that the centre had taken advantage of their ignorance and was dishonest in not informing them of the change. Another reviewer, Milos Pivka, complained about the centre's refusal to lend tools or provide quick assistance when they had a bike problem.
Overall Experience
Overall, the majority of customers have reported positive experiences at Mick's Cycle Centre, praising the centre's staff, services, and local business model. However, the negative reviews suggest that the centre needs to be more transparent and customer-centric in some instances.
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