Business Details
23 Years
experience
Your Trusted IT Partner in Reading
Founded in 2003, ACT Systems has established itself as a premium Cloud-first IT company serving ambitious businesses across Reading, Berkshire and beyond. Our expertise spans IT managed services, cloud solutions, cybersecurity, and consultancy, with a proven track record of supporting professional services firms, energy companies, and pharmaceutical organisations. As a Microsoft 365-approved Cloud Solution Provider since 2015, we manage over 1 million in Azure resources and Microsoft 365 licenses annually. Our team of certified professionals delivers tailored IT strategies, infrastructure support, and 24/7 monitoring to ensure business continuity.With Cyber Essentials certification and partnerships with industry leaders like ESET and Microsoft, we combine technical excellence with responsive support. Our 20-year journey demonstrates commitment to quality through ISO 9001-influenced processes and client-centric solutions. We prioritise proactive maintenance, data security, and scalable infrastructure to help businesses optimise technology investments while maintaining compliance. Client testimonials highlight our reliability, technical expertise, and ability to adapt to evolving business needs.
Services
IT Support
Cloud Services
Cyber Security
Hardware Procurement
Licensing Services
Onsite Support
Mobile Device Management
Backup Solutions
IT Consultancy
Infrastructure Support
Details
- Year established: 2003
Highlights and features
- 20 years' experience supporting professional services firms
- Microsoft CSP accreditation since 2015 with 1m+ in managed licenses
- Proactive system monitoring and maintenance 24/7
- Cybersecurity expertise with Cyber Essentials certification
- Tailored infrastructure solutions for evolving business needs
Associations and certifications
- Microsoft Cloud Solution Provider
- Cyber Essentials
What people say
Excellent service
Knowledgeable team
Quick response times
Proactive support
Professional approach
Services
IT Support
Our IT support services provide comprehensive assistance for businesses of all sizes. With experienced technicians available for remote and onsite support, we resolve technical issues promptly while minimising business disruption. Our services include desktop support, server management, and network troubleshooting, all delivered with a focus on maintaining system uptime and security. Clients benefit from tailored support packages that adapt to their specific operational requirements.
Cloud Services
We offer expert cloud migration and management services including Microsoft Azure and Office 365 solutions. Our team implements secure cloud infrastructures, virtual desktop environments, and hybrid cloud setups that enhance business flexibility. With daily cloud backups and disaster recovery options, we ensure data protection while maintaining seamless accessibility. Our cloud services help businesses reduce infrastructure costs while improving scalability and security.
Cyber Security
Our cybersecurity solutions protect businesses from digital threats through multi-layered security strategies. We implement Cyber Essentials-certified systems, endpoint protection, and mobile device management while providing expert guidance on compliance requirements. Services include security audits, threat detection, and incident response planning. Partnering with ESET, we deliver advanced protection against malware and cyber attacks while maintaining business continuity.
Backup Solutions
We provide comprehensive backup solutions including ACT Systems Cloud Protect for SaaS applications and BackUp+ for server data. Our services ensure complete data protection with daily backups, granular file recovery, and virtual server restoration capabilities. With 24/7 monitoring and automated protection for emails, documents, and critical business data, we offer peace of mind against data loss events while maintaining compliance with industry regulations.
IT Consultancy
Our consultancy services help businesses develop effective IT strategies aligned with their growth objectives. We provide expert guidance on infrastructure design, technology investments, and digital transformation. From small businesses to enterprise-level organisations, we deliver customised solutions that optimise IT performance while controlling costs. Our consultants combine technical expertise with industry best practices to ensure technology supports business success.
People
Grant Payne
Client Services Director & Owner
Co-founder with extensive experience in IT service delivery and client relationship management. Specialises in developing tailored technology solutions for professional services firms while maintaining quality standards established through ISO 9001 practices.
Andy Boudier
IT Technical Director & Owner
Co-founder with deep technical expertise in IT infrastructure and cloud technologies. Previously worked at Parker Hannifin developing quality management systems, bringing ISO 9001 best practices to ACT Systems' service delivery framework.
Josh Maynard
Technical Services Manager
Microsoft-certified infrastructure specialist with over 13 years' experience at ACT Systems. Focuses on cloud migration solutions and modernising legacy systems while pursuing a BSc in computing to expand technical capabilities.
Graeme Jones
Sales and Operations Manager
With 14 years at ACT Systems, combines technical knowledge with sales expertise. Holds multiple certifications from key technology partners including Microsoft and ESET, specialising in creating cost-effective IT solutions for businesses.
Josh Hey
Support Team Manager
Longest-serving team member with comprehensive experience across all technical roles. Manages the support desk while mentoring engineers, combining technical expertise with strong customer service skills developed over 16 years with the company.
Questions
What IT services do you specialise in?
We specialise in managed IT support, cloud solutions, cybersecurity, infrastructure management, and Microsoft 365 migration for professional services businesses.
Are you Microsoft-certified?
Yes, we've been a Microsoft 365 Cloud Solution Provider since 2015 and achieved Microsoft Solutions Partner status in 2025.
Do you offer 24/7 support?
We provide 24/7 system monitoring but our support desk operates during standard business hours with prompt response times.
How do you handle cybersecurity?
We implement Cyber Essentials-certified systems, ESET security solutions, and mobile device management to protect against cyber threats.
What areas do you serve?
Primarily serving Reading, Berkshire and London with clients across the UK and internationally through cloud-based services.
Can you help with hardware procurement?
Yes, we assist with selecting and sourcing IT hardware from leading vendors to meet specific business requirements.
