Business Details
38 Years
experience
Eridge House Residential Care Home in Bexhill-on-Sea
Eridge House has been providing compassionate residential care since 1988, established by Heidi Haddow to create a homely environment for older adults. Our team of experienced professionals delivers person-centred care tailored to individual needs, supported by modern facilities and strong community connections. With 36 years of operational history, we combine deep sector expertise with a family-run ethos, maintaining CQC-compliant standards while fostering dignity, safety, and social engagement. Our leadership team holds NVQ qualifications up to Level 5, ensuring expert management of personal care, dietary needs, and recreational activities.We demonstrate authoritativeness through our Top 20 Rated Small Care Home Group recognition and commitment to continuous improvement, evidenced by recent solar panel installation and roof refurbishment. Trust is built through transparent communication, regular family updates, and a proven track record of transforming residents' lives through dedicated care.
Services
Personal Care
Accommodation
Catering
Activities
Hairdressers
Chiropodists
Religious Services
Video Calls
Community Access
Tuck Shop
Details
- Year established: 1988
Highlights and features
- We offer 36 years of experience in residential elder care
- Our team holds NVQ qualifications up to Level 5 in leadership
- We provide 24/7 person-centred care with named key workers
- Our home features recent energy-efficient solar panel installation
- We maintain CQC-compliant standards with regular staff training
What people say
Staff are unfailingly smiling
Best decision ever made
Care and compassion
Professional and attentive
Sparkle and warmth
Services
Personal Care
Our tailored personal care service addresses individual needs through dedicated key workers. Residents receive assistance with washing, dressing, mobility, and medication management while maintaining independence. The service includes comprehensive care planning developed collaboratively with residents and families, ensuring continuity through named carers who build trusting relationships while delivering CQC-compliant standards.
Accommodation
Luxury en-suite bedrooms across three floors combine modern amenities with original 1915 architectural features. Each room includes nurse call systems, personal storage space, and lift access. Residents may personalise their rooms with belongings while enjoying communal spaces like the south-facing lounge, conservatory, and half-acre garden with seasonal activities and seafront access just two minutes away.
Catering
Daily-prepared meals use fresh local produce with dietary requirements accommodated. Residents choose between dining room or in-room service while enjoying homemade cakes and afternoon treats. Menus are regularly updated based on resident feedback, offering both nutritional value and taste preferences through a variety of daily options that reflect individual culinary tastes.
Activities
Resident-led activities include physical motivation classes, arts and crafts, music therapy, and community outings. Monthly planners are co-created with residents to match interests while special events like classic car shows and charity fundraisers enhance social engagement. The service promotes emotional wellbeing through pet therapy, pamper sessions, and regular intergenerational interactions.
Video Call Service
This service enables residents to maintain family connections through visual communication technology. Available for regular use, it helps bridge physical distances while supporting emotional wellbeing. The service operates alongside traditional visiting arrangements, offering flexible communication options that complement in-person interactions with loved ones.
People
Heidi Haddow
Proprietor
With over 35 years leading Eridge House since 1988, Heidi brings extensive health and social care experience. She expanded capacity from 14 to 43 residents while maintaining family values. Her leadership focuses on continuous improvement and community engagement through local charity work.
Laura Witham
Director
Laura holds NVQ Level 5 in Leadership & Management, combining 14 years operational experience with strategic oversight. She transitioned from care assistant to director, ensuring care quality while managing business operations alongside Nicole and Heidi since 2022.
Nicole Witham
Director
Nicole progressed from supper assistant to director over 15 years, obtaining NVQ Level 5 qualifications. She oversees management teams and business operations with Laura, applying diverse experience from accounts manager to registered manager roles since joining in 2018.
Rhia Laloo
Registered Manager
Rhia manages daily operations with NVQ Level 5 qualifications, having joined during the pandemic. She transitioned from bank staff to manager, leveraging her expertise in leadership and management to maintain the home's homely atmosphere and high care standards.
Marie Freeman
Assistant Manager
With 15 years care sector experience and NVQ Level 5 qualifications, Marie supports care assistants and residents. She progressed from senior care assistant to leadership roles since 2019, applying practical knowledge to enhance daily operations and staff development.
Questions
What types of care are provided at Eridge House?
We offer 24/7 personal care including washing, dressing, mobility assistance, and medication management. Our NVQ-qualified staff create individual care plans with residents and families, ensuring person-centred support tailored to specific needs.
How are residents' preferences incorporated into care plans?
Each resident receives a named key worker who develops a personalised care plan through collaborative assessment. Preferences regarding daily routines, dietary requirements, and activity participation are documented and regularly reviewed to ensure ongoing alignment.
What activities are available for residents?
Our activities coordinator organises physical classes, creative sessions, music therapy, and community outings. Residents co-create monthly schedules featuring quizzes, pamper sessions, and themed events like classic car shows to promote social engagement and wellbeing.
How does Eridge House support family connections?
We provide video call facilities for remote communication alongside regular visiting hours. Families receive updates through care workers and can participate in community events like our summer fair and Christmas celebrations.
What qualifications do care staff hold?
All care staff complete regular training with many achieving NVQ or diploma levels 2-5 in health and social care. Management team members hold leadership qualifications up to NVQ Level 5, ensuring expert care delivery.
How is the home maintained to modern standards?
Recent improvements include solar panel installation and roof refurbishment. The building combines original 1915 features with modern amenities like lift access, nurse call systems, and energy-efficient upgrades while maintaining its homely atmosphere.
