Building relationships, building trust, building a better future
Pinfold Medical Practice is a well-established GP surgery located in Loughborough, offering a wide range of medical services to the local community. Our team of experienced healthcare professionals is dedicated to providing high-quality, patient-centered care to individuals and families.
Our Services
As a comprehensive medical practice, we offer a diverse range of services to cater to the varying needs of our patients. These include:
- Routine and emergency appointments with our doctors and nurses
- Home visits for patients who are unable to attend the surgery
- Prescriptions and medicine management
- A range of clinics and services, including cancer screening, physiotherapy, and social care support
- Online services, such as booking appointments and ordering repeat prescriptions
- Travel vaccinations and advice
- Mental health support and resources
- Self-care resources and referrals to community services
Our team is committed to providing compassionate and comprehensive care to all our patients, ensuring that we meet their physical, emotional, and social needs.
Our Philosophy
At Pinfold Medical Practice, we believe in the importance of preventative care and promoting healthy lifestyles. We strive to create a welcoming and inclusive environment, where our patients feel valued and supported. Our dedicated team works collaboratively to provide cohesive care, ensuring that our patients receive the best possible outcomes.
Our Commitment
We are dedicated to continually improving our services and ensuring that our patients receive the highest quality care. Our commitment to patient satisfaction is reflected in our ongoing training, quality improvement initiatives, and patient feedback mechanisms.
Customer Service Issues
The primary concern among reviewers is the poor customer service experience, particularly with the lady at the front desk. She was perceived as rude and unhelpful, making customers feel belittled and disrespected.
Lack of Knowledge and Unprofessional Behaviour
The lady at the front desk was not only unfriendly but also seemed to lack knowledge about her job. When confronted about her incompetence, she became defensive and told the customer not to "scream" at her, which was seen as an unacceptable response.
Be the first to review Dr J Brunskill.
Write a Review
