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Green Street Green Medical Centre is a general practitioner training facility based in Green Street Green, near Orpington. Our practice boasts a team of seven doctors, including three partners and four salaried physicians. We pride ourselves on delivering friendly and personal services with continuity of care at the forefront of our operations. Our patients' needs are of paramount importance, and our website is designed to facilitate easy access to vital information, such as practice details, opening hours, and registration procedures. We also provide extensive health-related content and links to other reputable medical institutions.
Our opening hours are as follows:
- Monday: 8:00 am to 6:30 pm
- Tuesday: 8:00 am to 6:30 pm
- Wednesday: 8:00 am to 6:30 pm
- Thursday: 8:00 am to 6:30 pm
- Friday: 8:00 am to 6:30 pm
- Saturday: Closed
- Sunday: Closed
Please note that our reception is currently closed to walk-in patients from 12 midday to 2 pm due to the Covid-19 pandemic. If you have a scheduled appointment or need to drop off a sample during this time, please knock on the door.
Online Services
We offer a variety of online services, enabling patients to access medical care and information conveniently and efficiently. These services include:
- RapidHealth: Our online patient triage system allows patients to access self-care information, submit medical and administrative requests, and even register as new patients to the surgery.
- Accurx: Patients can now submit non-urgent medical or administrative requests online through Accurx, accessible via our practice website.
- Klinik: Klinik enables patients to submit any medical query, including appointment requests, online.
- Engage Consult: Engage Consult provides patients with the opportunity to ask the practice a question, complete an online consultation, and access 24/7 NHS self-care advice.
- PATCHS: By answering four simple questions, patients can quickly get help from their GP practice.
These online services are designed to streamline patient communication and access to healthcare, ensuring timely and appropriate medical attention.
Health Information and Resources
Our website features a wealth of health-related content, covering a wide array of topics to cater to the diverse needs of our patients. These resources include information on:
- Self-care
- Self-referral
- Out-of-hours and emergency care
- NHS 111: A free, 24/7 service for non-emergency medical advice and guidance
- Life-threatening emergencies: Dial 999 for immediate assistance
Additionally, we provide links to other reputable medical organisations for further information and support.
Private Treatment and NHS Breakdown
The practice's practice of requiring patients to pay for private treatment for certain procedures has been criticized, with one reviewer stating that this is a major contributor to the NHS's breakdown.
Phone Service and Reception
Many reviewers have expressed frustration with the practice's phone service, citing long wait times, busy signals, and unreturned calls. Some have also complained about rude or unhelpful reception staff.
Appointments and Availability
Several reviewers have had difficulty getting appointments, with some stating that they were told there were no available appointments or were forced to wait for an extended period. Others have reported being disconnected or hung up on while waiting for an available receptionist.
Staff and Doctor Reviews
While some reviewers have criticized the practice for its inefficient systems and rude staff, others have had positive experiences with the doctors and clinical staff. Many have praised the care and compassion of the doctors, and some have mentioned that the reception staff are helpful and polite.
Changes in Practice
Some reviewers have noted that the practice seems to have changed over time, with one reviewer stating that it has "gone completely downhill." Others have reported difficulties in getting test results or e-consultations.
Patient Experiences
Reviewers have shared stories of frustration and disappointment, including being unable to get through on the phone, having appointments cancelled, and being hung up on while waiting for an available receptionist.
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