Reservoir Road Surgery is a reputable medical practice situated in the heart of Erdington, Birmingham. Our surgery, located at 192 Reservoir Road, B23 6DJ, has been a cornerstone of the local community for many years, providing high-quality healthcare services to the residents of Erdington and the surrounding areas. Our surgery is a part of Our Health Partnership, the UK's largest GP Partnership, which is a testament to our commitment to providing excellent patient care.
At Reservoir Road Surgery, we are dedicated to delivering comprehensive healthcare services that cater to the diverse needs of our patients. We pride ourselves on our patient-centred approach, ensuring that each patient receives the care and attention they deserve, regardless of their age, gender, or background. Our team of experienced doctors, nurses, and healthcare professionals work tirelessly to provide a wide range of services, from routine appointments and prescriptions to specialist clinics and home visits.
Services Offered
Reservoir Road Surgery offers a wide variety of services, tailored to meet the unique needs of our patients. Our services include:
- Routine Appointments and Prescriptions: Our surgery offers routine appointments with our experienced doctors, nurses, and healthcare professionals. We also provide prescription services, allowing patients to conveniently collect their medication from their preferred pharmacy.
- Specialist Clinics: We offer a range of specialist clinics, including diabetes services, travel vaccinations, and non-NHS services. Our clinics are designed to provide targeted care to patients with specific medical needs, ensuring that they receive the best possible treatment.
- Home Visits: We understand that some patients may be unable to attend the surgery for appointments. As such, we offer home visits for those who require them, allowing patients to receive medical care in the comfort of their own homes.
- Test Results: Our surgery provides test result services, allowing patients to conveniently access their test results. We encourage patients to contact the surgery after 1.00 pm on 465 2948 for their test results, unless instructed otherwise by their doctor.
- Extended Access: Recognising the importance of accessible healthcare, we offer extended access appointments on Saturdays from 8.30 am to 12 pm, providing both routine and emergency appointments.
- Social Prescribing Clinics: Fridays from March 2019, we offer social prescribing clinics to help patients access community resources and support. This new initiative aims to provide a holistic approach to healthcare, addressing the social determinants of health in addition to medical needs.
- Blood Tests: From October 2022, we will no longer accept prescription requests via email. Additionally, due to a blood test shortage, we have temporarily halted all non-urgent blood tests. We will rebook these tests when supplies become more readily available.
Contact Details
To make an appointment or to enquire about our services, please call us on 0121 465 2950 or email us at reservoir.roadsurgery@nhs.net. Please note that we do not accept prescription requests via email. Our surgery opening hours are Monday to Friday from 8.00 am to 6.00 pm. From the 21st of March 2022, we will be open from 8.00 am.
Service Issues
Many patients have expressed frustration with the service provided by this surgery. Several reviewers have had issues with appointment booking, with some stating that it is impossible to get an appointment or that the receptionists are unreliable. Long wait times, cancelled appointments, and incorrect medication orders are also common complaints.
Staff Incompetence
Several reviewers have criticized the staff for being rude, abrupt, and incompetent. Some have reported difficulties in getting through to a receptionist, while others have been met with dismissive and unhelpful attitudes. The phone service has been described as "a joke" and the music played during wait times as "soul-destroying".
Negative Reviews
The majority of reviews are negative, with many patients expressing disappointment and frustration with the service provided. Patients have reported difficulties booking appointments, issues with prescription orders, and unhelpful receptionists.
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