Your health is our priority
At Alpha Medical Practice, we are committed to providing exceptional healthcare services to our patients. We strive to exceed expectations by delivering a high standard of care, professionalism, and friendliness to every individual who walks through our doors. Our team of dedicated healthcare professionals, including doctors, pharmacists, nurses, and support staff, work together to ensure that every patient receives the best possible care.
Our Services
We offer a wide range of services to cater to the diverse needs of our patients. Our services include medication appointments, patient services, and health-related information all accessible from the comfort of your own home. You can conveniently order repeat prescriptions, send us your comments, and even register with our practice online. We also offer booking appointments online, making it easy for you to take control of your health.
Our team is dedicated to your continued good health, and we approach your care with professionalism, discretion, and friendliness. We meet the standards of the Care Quality Commission (CQC), and our last inspection was passed with flying colours. We understand the importance of delivering exceptional quality of care and service to our patients, and we tailor our services to meet their individual needs.
Meet Our Team
Our team of healthcare professionals is comprised of experienced and skilled individuals who are passionate about delivering high-quality care. From doctors and pharmacists to nurses and support staff, every member of our team is dedicated to providing exceptional service. You can view our team members' profiles to learn more about their qualifications, experience, and role within the practice.
Patient Information
As a patient at Alpha Medical Practice, you have access to a wealth of information about your healthcare services. You can find information on our website about our services, our team, and our resources. You can also contact us with any questions, comments, or concerns you may have. We are committed to providing clear and concise information to ensure that you are well-informed about your healthcare.
Patient Participation Group
We believe that patient participation is an essential part of delivering high-quality care. Our Patient Participation Group is a platform for patients to provide feedback, suggestions, and ideas on how we can improve our services. We value our patients' opinions and work closely with the group to implement changes and improvements.
Cancer Screening
We take cancer screening very seriously, and our practice is committed to providing a comprehensive range of screening services. We offer screening programs for cervical, breast, and bowel cancer, as well as other health check-ups and health awareness programs.
General Experience
Reviews suggest that patients have had mixed experiences at this medical practice. Some have reported positive experiences, while others have had negative encounters.
Positive Experience
One patient reported having a positive experience, citing short waiting times and a thorough consultation with Dr. Ahfiya Alvi, who listened to their concerns and addressed the root of the issue.
Negative Experiences
Several patients reported negative experiences, citing issues with waiting times, ineffective communication, and a lack of care from doctors. Some specific complaints include:
Waiting Times and Communication
- Long waiting times for appointments and phone calls
- Lack of communication from doctors and receptionists
- Confusion and misinformation provided by receptionists
- Failure to follow up on appointments and results
Doctor's Attitude and Care
- Doctors not taking patients' concerns seriously
- Lack of thorough examinations and diagnoses
- Feeling dismissed and not listened to
- Receptionists trying to intervene in medical decisions
Practice Management
- Changes in practice management leading to a decline in patient care
- Inefficient and unprofessional receptionists
- Lack of communication and updates on results and appointments
- Feeling neglected and ignored as a patient