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St Mary Cray Practice is a well-established medical facility located in the heart of Orpington, Kent. Our practice has been serving the St Mary Cray and surrounding areas for many years, providing high-quality healthcare services to our patients. Our mission is to offer prompt, courteous, and confidential medical care to all our patients, and we are dedicated to ensuring that our patients receive the best possible treatment and support.
Our practice is proud to be a training practice, where we support and mentor the next generation of healthcare professionals. We are committed to providing a positive learning environment that enables our trainees to gain the skills and knowledge they need to become competent and confident healthcare providers.
Clinics and Services
At St Mary Cray Practice, we offer a wide range of clinics and services designed to meet the diverse healthcare needs of our patients. These include:
- RapidHealth: Our online patient triage system, Rapid Health, is a convenient and secure way for patients to access self-care information, submit medical and administrative requests, and even register new patients to the surgery.
- Patchs: PATCHS is our online consultation tool that enables patients to answer four simple questions and receive help quickly. PATCHS is available 24/7, and patients can use it to submit any medical query, including appointment requests.
- Accurx: Accurx is our online communication platform that allows patients to contact us for non-urgent medical or administrative requests. Patients can use Accurx to submit a new request, and we will respond as soon as possible.
- Klinik: Klinik is our online appointment booking system that enables patients to submit any medical query, including appointment requests. Klinik is available 24/7, and patients can use it to get help from their GP.
- Engage: Engage Consult is our online consultation tool that allows patients to ask their GP a question, complete an online consultation, and get 24/7 NHS self-care advice.
Health Information
We understand that our patients need access to accurate and reliable health information, and we are committed to providing this information in a clear and accessible way. Our practice provides a range of health information resources, including:
- Self-care information: We provide self-care information on a wide range of health topics, including common illnesses and conditions, healthy lifestyles, and mental health.
- Prescription information: Our prescription information resources provide patients with details of their medication, including how to take it, potential side effects, and when to seek medical advice.
Join Our Practice
We welcome new patients to our practice and are committed to providing a supportive and welcoming environment for all our patients. If you would like to register with us, please complete our online registration form or contact our reception team for more information.
At St Mary Cray Practice, we value the input of our patients, and we encourage our patients to get involved in the practice and share their ideas and feedback. We believe that by working together, we can provide the best possible healthcare services to our patients.
Accessibility
We are committed to ensuring that our practice is accessible to all our patients, and we have implemented a range of measures to make our practice more accessible. These measures include:
- Wheelchair access: Our practice has wheelchair access, and we have designated parking spaces for patients with mobility issues.
- Hearing loops: We have hearing loops available for patients with hearing impairments.
- Braille and large print information: We have braille and large print information available for patients with visual impairments.
Privacy Policy
At St Mary Cray Practice, we take the privacy and confidentiality of our patients very seriously. We have implemented a range of measures to ensure that our patients' personal and medical information is kept secure and confidential at all times.
Unacceptable Reception Services
The majority of reviews have expressed dissatisfaction with the reception services at this surgery. Many patients have reported encountering rude and unhelpful receptionists, which has led to a loss of confidence in seeking help from the practice. Some reviewers have experienced difficulties in booking appointments, only to be told that they can't be seen due to their availability or schedules. The surgery's handling of patient queries has also been criticized, with some receptionists appearing more interested in meeting targets than providing adequate care.
Mixed Experiences with Doctors
On the other hand, some patients have had positive experiences with doctors at the surgery. Dr. Yousuf has been praised for his excellent care and attention, while other doctors have also been commended for their support and understanding. However, these positive experiences are vastly outnumbered by the negative feedback about the reception staff.
Lack of Effective Communication
A common theme throughout the reviews is the lack of effective communication from the surgery. Patients have reported receiving confusing or misleading information from receptionists, and some have been left feeling frustrated and anxious as a result. This breakdown in communication has led to mistrust and a sense of disconnection from the practice.
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