Supporting you back to a Pain Free Life
Welcome to Fireplace Superstore, the largest fireplace store in Cheshire. At Fireplace Superstore, we take pride in our extensive range of elegant fireplaces, designed to bring warmth and sophistication to any setting. Our collection includes electric, gas, and solid fuel fireplaces, each carefully selected to cater to a diverse range of preferences and styles.
Our Services
At Fireplace Superstore, we are committed to providing our clients with an unparalleled selection of high-quality fireplaces. Our services encompass the following:
*Fireplace Sales:* Our showroom boasts an impressive catalogue of beautifully designed fireplaces and stoves, each carefully curated to meet the varying needs and tastes of our clients. Our knowledgeable team is always on hand to provide expert advice, ensuring that you find the perfect fireplace for your home.
*Installation Services:* Our team of experienced and skilled engineers provide professional installation services, ensuring that your new fireplace is safely and correctly fitted. We understand the importance of proper installation, and we are committed to upholding the highest standards of safety and quality.
*Design Consultation:* Our design experts are available to guide you in selecting the perfect fireplace for your space. We offer room-size calculations to ensure that you choose a fireplace that is appropriately sized for your room, maximizing both functionality and aesthetic appeal.
*After-Sales Support:* We are dedicated to providing exceptional after-sales support. Our team is always available to address any queries or concerns you may have, ensuring that you derive maximum satisfaction from your Fireplace Superstore purchase.
Our Products
Our product range is as diverse as it is extensive. We offer a wide variety of fireplaces, stoves, fire surrounds, hearths, and back panels, as well as a selection of accessories designed to enhance the functionality and aesthetics of your fireplace. Our offerings include:
*Fires:* Our collection of fires includes gas, electric, and solid fuel options. We stock models from leading brands such as Be Modern, Burley, Charlton & Jenrick, Dik Geurts, Dimplex, Dru, Elgin & Hall, Evonic, Gazco, Infinity, Kalfire, Legend, OER, PureGlow, Valor, and Wildfire, ensuring that you have access to the best selection of high-quality fires.
*Stoves:* Our stove collection includes both gas and wood-burning models, with options available from brands such as ACR, Aduro, Aga, Broseley, Burley, Chesneys, Dik Geurts, Dimplex, Dru, Evonic, Gazco, OER, PureGlow, Stovax, Valor, and Yeoman.
*Fire Surrounds:* Our fire surrounds are available in a range of materials, including limestone, micromarble, pure marble, granite, cast iron, and timber. We offer options from top brands such as Fireline, Focus, Frame, Gallery, Glenby, Heta, Hwam, Jide, Keddy, Lorch, M Design, Montrose, Novabell, Rocal, Stovax, Villager, and Whessoe.
*Hearths/Back Panels:* Our hearths and back panels are designed to complement your fireplace, offering a range of materials and styles to choose from.
*Accessories:* Our accessories include stove pipe, cleaning and protecting products, companion sets, fireguards, frets, paint fans, beam, and mirrors.
Why Choose Fireplace Superstore?
At Fireplace Superstore, we are dedicated to providing our clients with the best selection of high-quality fireplaces, stoves, and accessories. Our commitment to quality, safety, and customer satisfaction sets us apart. Here's why you should choose Fireplace Superstore:
*Extensive Selection:* Our showroom and website offer an extensive collection of top-quality fireplaces and stoves, ensuring that you find the perfect fit for your home.
*Expert Advice:* Our knowledgeable team is always available to provide expert advice, helping you make an informed decision.
*Professional Installation:* Our team of experienced engineers provides professional installation services, ensuring the safe and correct fitting of your new fireplace.
*Design Consultation:* Our design experts are available to guide you in selecting the perfect fireplace for your space.
*After-Sales Support:* We are committed to providing exceptional after-sales support, ensuring that you derive maximum satisfaction from your Fireplace Superstore purchase.
Customer Service Issues
Several customers have reported poor customer service experiences, including confrontational and argumentative responses from staff, failure to respond to complaints, and a lack of accountability for resolving issues.
Fitting Service Concerns
Many customers have expressed dissatisfaction with the fitting service provided by the company, citing issues such as:
- Unreliable Fitters: Fitters have been known to turn up late or not at all, and have been accused of being unprofessional and lacking in expertise.
- Inaccurate Quotations: Customers have reported being quoted one price for the fitting service, only to be charged more on the day of the installation.
- Poor Workmanship: Fitters have been accused of doing subpar work, including leaving messes, damaging property, and not completing jobs to a high standard.
Installation Issues
Some customers have reported issues with the installation process, including:
- Delays: Installation dates have been changed at short notice, leaving customers waiting for extended periods of time.
- Incompetence: Fitters have been accused of not knowing what they are doing, leading to mistakes and rework.
Positive Experiences
However, some customers have reported positive experiences with the company, citing:
- Friendly Sales Staff: Some customers have reported that the sales team were friendly and helpful, answering questions and explaining the process clearly.
- Good Quality Products: Some customers have reported that the products they purchased were of high quality and well-installed.
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