Upgrade your home with a beautiful and functional fireplace
Established in 2004, Direct Fireplaces is a leading provider of fireplaces and fires, renowned for our commitment to customer service and expertise. Our mission is to ensure that the process of selecting and purchasing a new fire or fireplace is as seamless as possible, whether you prefer to shop online or visit one of our three showrooms located in Stockport, Cheadle, and Bromsgrove.
At Direct Fireplaces, we pride ourselves on our extensive range of electric and gas fires and fireplaces that cater to every home. From show-stopping media wall fires from top-of-the-line brands like Evonic Fires, Elgin & Hall, and Kalfire to a wide variety of hearths, back panels, and other accessories, we are dedicated to providing our customers with the best products and services available.
Our team of knowledgeable experts is always on hand to provide you with exceptional advice and assistance, both online and in-person. We take great care in ensuring that our customers receive the best customer experience from start to finish, and our attention to detail is unparalleled.
Whether you're looking to shop from the comfort of your sofa or immerse yourself in our products at one of our showrooms, we are committed to providing you with expert advice and exceptional service every step of the way. Don't wait any longer to upgrade your home with a beautiful and functional fireplace. Visit one of our showrooms or browse our website today to find the right solution for you.
Our Products and Services
Direct Fireplaces offers a wide range of products and services designed to meet the needs of every home and lifestyle. Our extensive range of electric and gas fires and fireplaces includes:
- Media Wall Fires: Our media wall fires are the ultimate in modern luxury, providing warmth and style without the need for a traditional fireplace setup. Our top-of-the-line brands include Evonic Fires, Elgin & Hall, and Kalfire.
- Electric and Gas Fires: We offer a wide variety of electric and gas fires that cater to every style and budget, from sleek and modern to traditional and ornate.
- Fireplaces: Our range of fireplaces includes everything from show-stopping statement pieces to functional and affordable options.
- Hearths, Back Panels, and Accessories: We offer a wide variety of hearths, back panels, and other accessories to complement your new fireplace and ensure that it is both functional and stylish.
At Direct Fireplaces, we are committed to providing our customers with the best possible service and expertise. Whether you're looking for expert advice on selecting the right product for your home or need assistance with installation and maintenance, we are here to help.
Our Showrooms
At Direct Fireplaces, we are proud to offer three showrooms located in Stockport, Cheadle, and Bromsgrove. Our showrooms are designed to provide our customers with an immersive shopping experience, allowing you to see and touch our products up close and personal. Our knowledgeable team is always on hand to provide you with expert advice and assistance, and we are committed to ensuring that every customer receives the best possible service.
Visiting one of our showrooms is a great way to get a feel for our products and services, and to see the quality and craftsmanship of our fireplaces and fires for yourself. Whether you're looking for a statement piece or a functional and affordable option, our showrooms are the perfect place to start your search.
Our Online Shopping Experience
At Direct Fireplaces, we understand that not everyone has the time or ability to visit one of our showrooms in person. That's why we offer a comprehensive online shopping experience that is designed to be easy, convenient, and secure. Our website is intuitive and user-friendly, allowing you to browse our extensive range of products and services at your leisure.
We take great care in ensuring that our online shopping experience is secure and reliable, and our team is always on hand to provide you with expert advice and assistance. Whether you need help selecting the right product for your home or need assistance with installation and maintenance, we are here to help.
Our Commitment to Customer Service
At Direct Fireplaces, we are committed to providing our customers with the best possible service and expertise. We take great care in ensuring that every customer receives the attention and
Unsatisfactory Experiences
Some customers had a poor experience with the company, citing unprofessional behavior, poor communication, and delays in resolving issues. Author P. Scholefield sent two emails to cancel an undelivered fireplace, but the company ignored them and eventually had to open a PayPal claim to get the refund. The same author also mentioned that the company tried to ignore the PayPal claim and refused to refund them. Another author, Gary Wale, had a damaged fire delivered to his doorstep and experienced difficulties in getting the delivery company to collect it. He also had to wait 10 weeks for a refund and was not informed of its status.
Excellent Experiences
On the other hand, several customers had a positive experience with the company. Authors Jane Jeffels, Jane Gregory, Darren Bishop, Steve Thompson, and Brian Walters all gave the company 5-star ratings for their products and customer service. They praised the company's competitive prices, fast delivery, and excellent customer service, particularly from an employee named Nick. One author mentioned that Nick was helpful, prompt, and kept them informed throughout the process of resolving an issue with a fire surround.
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