Building Relationships, One Project at a Time.
At Prime Property Management (Essex) Ltd, we pride ourselves on our high levels of customer service and years of experience within the residential letting and management industry. Whether you are a seasoned portfolio-owning landlord or a newcomer to the buy-to-let market, you can be certain of receiving professional and friendly help and advice on every aspect of residential properties and management.
Our Services
We specialize solely in the management and letting of residential properties in Essex, and our aim is to offer quality and professional advice in our field of expertise. We tailor-make the management package to suit your personal requirements, and our independent landlords are testament to our innovative approach to property management.
We are happy to provide advice to new landlords before they have even purchased their first property - it can be an exciting and stressful time, and we are there to help you through every step, as much or as little advice as you need. We would welcome the opportunity to discuss your individual requirements when considering which management agent you choose.
Our Expertise
One area of our expertise is assisting landlords with "problem" tenants. We encourage any private landlord who is experiencing problems, whether it be non-payment of rent or anti-social behavior, to contact us for help and advice. We can simply give guidance on the options available or help the landlord through the entire process for eviction and re-possession of their property.
Our Team
Our team is led by Sarah Holdsworth, who has been in the industry for over 20 years and is a member of ARLA (the Association of Residential Letting Agents). Sarah launched Prime Property Management in 2009 with a strong emphasis on customer service. Angela Martin has worked for Prime for over 12 years, and Helen Knight has been with the company for 12 years, coming from an accounting background and in charge of accounts and rent payments.
Our Accreditation
We are proud to be a fully licensed and regulated member of Propertymark ARLA (The Association of Residential Letting Agents), giving both landlords and tenants the reassurance that we work to a strict Code of Practice and have full Client Money Protection insurance in place. We are also a member of the redress scheme, The Property Ombudsman Scheme, which gives peace of mind that there is a redress scheme should anyone be unhappy with the service we offer.
Overview of Reviews
The reviews are mixed, with some customers expressing satisfaction with the service provided by Prime Property Management, while others have had negative experiences.
Positive Experiences
Several reviewers praised the company's efficiency, helpfulness, and professionalism. Some specific examples include:
- Quick response to email queries and resolution of issues
- Friendly and helpful staff, particularly Angela
- Professional service and advice provided to landlords and tenants
- Efficient management of properties, including maintenance and repairs
- High-quality tenants and quick lettings
Negative Experiences
On the other hand, some reviewers experienced poor service, including:
- Rudeness and disrespect from staff, particularly the manager
- Unprofessional behavior, including bullying and intimidation tactics
- Failure to relay messages and lack of communication
- Questionable treatment of tenants and landlords
- Inefficient management of properties, leading to issues with tenants and repairs
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