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At Pier Management, we take pride in being one of the UK's leading property management companies, dedicated to providing exceptional services to Leasehold and Freehold owners across the country. Our team of highly trained professionals strives to deliver comprehensive and fair solutions, tailored to meet the unique needs of our clients.
With years of experience and expertise in the industry, we offer a wide range of services designed to cater to the diverse requirements of landlords and tenants alike. From property maintenance and alterations to lease extensions and ground rents, we provide a one-stop-shop solution for all your property management needs.
Our Mission
Our mission is to provide a bespoke service that is both innovative and professional. We achieve this by selecting a team of experts who undergo specialist training to think quickly and act decisively in any circumstance. This enables us to offer a practical and responsive approach to the day-to-day management of your property.
Our Services
We understand that every property is unique, and that's why we provide a comprehensive range of services to ensure that your property receives the attention it deserves. Our services include:
- Property maintenance and repairs
- Alterations and refurbishments
- Lease extensions and ground rents
- Insurance and risk management
- Renting and selling your property
- Payments and account management
Our Team
Our team is the backbone of our organization, and we're proud to have a talented group of professionals who share our commitment to excellence. From our Managing Director, Daniel Harrison, to our experienced property managers and support staff, every member of our team is dedicated to providing exceptional service and support to our clients.
Our Values
At Pier Management, we're guided by a set of core values that shape our approach to property management. These values include:
- Professionalism: We strive to deliver exceptional service and expertise in everything we do.
- Fairness: We believe in providing fair and transparent solutions that meet the needs of all our clients.
- Innovation: We're committed to staying at the forefront of industry trends and developments, ensuring that our clients receive the best possible service.
- Teamwork: We believe that collaboration and teamwork are essential to delivering exceptional results.
Common Issues with Pier
Pier has been widely criticized by multiple reviewers for their professionalism, quality, responsiveness, and value. Many have expressed frustration with the company's greed and lack of transparency.
Lack of Customer Care
Reviewers have reported difficulties in getting responses from Pier, with some experiencing threats and intimidation when trying to question charges or payments. Several have mentioned that their concerns have been ignored or dismissed.
Overcharging and Hidden Fees
Many reviewers have highlighted that Pier is overcharging them for services and adding hidden fees to their accounts. Some have even reported being charged for services that have not been provided.
Poor Communication
Pier has been accused of poor communication, with reviewers claiming that information and confirmations have been ignored or disregarded. This has led to issues with payments, accounts, and overall customer satisfaction.
Negative Impact on Tenants
Several reviewers have warned that Pier's actions can have a negative impact on tenants, who may face higher charges and insecurity due to the company's unpredictable behavior.
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