Business Details
17 Years
experience
Trusted IT Support & Computer Repairs in Norwich
Established in 2009, Eaton IT Solutions has been delivering professional computer repairs and IT support services to residents in and around Norwich. With over 30 years of cumulative industry experience, our business specialises in resolving technical challenges for home users through a comprehensive range of services. Our team provides on-site assistance for desktops, laptops, tablets, smartphones, and home networks, operating under a strict 'no fix - no fee' guarantee. We offer tailored solutions including hardware/software troubleshooting, network configuration, data migration, and system optimisation. Our expertise extends to new system installations, comprehensive security audits, and personalised technology tuition.All services are delivered with a commitment to technical excellence, transparent pricing, and customer-centric support. Our technicians maintain up-to-date knowledge of evolving technologies while prioritising clear communication and practical problem-solving. We serve clients in NR2 and NR4 postcode areas, maintaining strong community connections through reliable service delivery. Our pricing structure balances competitive rates with high service standards, featuring capped costs for installation packages. By focusing exclusively on residential clients, we've developed specialist expertise in addressing everyday technology challenges faced by home users.
Services
Computer Repairs
Home Network Setup
Data Migration
System Installation
Security Audits
Technology Tuition
Malware Removal
Email Configuration
Printer Setup
Performance Optimisation
Details
- Year established: 2009
Highlights and features
- Over 30 years of combined IT experience since 2009
- No fix - no fee home visit guarantee
- Personalised technology tuition in your home
- Capped pricing for installation packages
- Specialist knowledge of residential network systems
Services
Home Visit Repair
Professional computer and network repairs conducted at your home. Our technicians resolve software and hardware issues ranging from minor glitches to complete system failures. We handle printer setup, network configuration, and peripheral installation while maintaining a clean working environment. All work carried out under our 'no fix - no fee' guarantee.
System Installation
Comprehensive new computer configuration service including physical setup, network connection, and software configuration. We transfer data from old devices and provide hands-on training to ensure you understand basic operations. Service includes email setup, printer connection, and security software installation with optional data migration from existing systems.
Health Check
Thorough system evaluation addressing performance and security concerns. Our technicians optimise system settings, remove unnecessary software, update security protocols, and scan for malware. The service includes device driver updates and browser plugin management to restore optimal system performance while ensuring your data remains secure throughout the process.
Technology Tuition
Personalised one-to-one technology training sessions tailored to your specific needs. Instruction covers computer basics, software applications, and device operation within your home environment. We focus on practical skills development with flexible session lengths to accommodate different learning requirements and paces.
Network Configuration
Professional home network design and optimisation services. We install and configure routers, extend wireless coverage, and implement security measures to protect your connected devices. The service includes printer sharing across networks and troubleshooting connectivity issues for multiple devices simultaneously.
People
John Kemp
Owner
With over 30 years of professional IT experience, John established Eaton IT Solutions in 2009 to provide specialist computer support to home users. He personally delivers all services, maintaining direct customer contact and technical oversight of every job.
Questions
What areas do you cover?
We provide services to clients in NR2 and NR4 postcode areas around Norwich.
Do you offer a guarantee?
Yes, all repair work operates under our 'no fix - no fee' guarantee.
Can you help with new computer setup?
We offer complete installation services including data transfer and hands-on training.
What are your charges?
Home visits start at £50 with capped pricing for installation packages.
Do you provide technology training?
Yes, we offer one-to-one tuition tailored to your specific learning requirements.
What are your working hours?
Monday to Friday 09:00-17:00. We're closed weekends and bank holidays.
