Empowering Healthy Living through Knowledge, Care, and Convenience
South Coast Medical Group is a network of five dedicated General Practices located across the Bournemouth and Christchurch area. Our team of experienced doctors and healthcare professionals is committed to promoting health and providing comprehensive care to our patients of all ages.
Our Vision
Our vision is to empower our patients to take charge of their health and well-being by offering accessible and personalized care. We strive to create a welcoming and comfortable environment where patients feel comfortable discussing their health concerns and receiving the support they need.
1. Appointment Management and Consultation
- Convenient online appointment scheduling and management.
- Face-to-face consultations with experienced GPs.
- Remote consultations via video or phone for added convenience.
2. Primary Care Services
- Comprehensive health checks and screenings.
- Management of chronic conditions such as diabetes, heart disease, and respiratory issues.
- Treatment of common ailments and infections.
3. Digital Services
- Secure online healthcare records through SystmOnline.
- Ability to request repeat prescriptions and access medical advice online.
- Digital consultations with GPs for convenient healthcare from home.
4. Healthcare Resources
- Access to a comprehensive health library with information on various conditions and treatments.
- Patient support and education programs.
- Referrals to specialists and other healthcare providers as needed.
5. Community Outreach
- Active involvement in local health awareness campaigns.
- Partnerships with community organizations to improve access to healthcare.
Our Surgeries
Our five surgeries are strategically located to serve patients across the region:
- Crescent Providence Surgery
- Denmark Road Medical Centre
- The Grove Surgery
- Marine and Oakridge Surgery
- Woodlea House Surgery
We believe that healthcare should be accessible to everyone, and we are committed to providing high-quality care to our patients in a timely and efficient manner.
Overall Patient Satisfaction and Concerns
The Grove Surgery has received a mixed response from its patients. On one hand, there are several positive comments highlighting the outstanding care provided by the medical team, their responsiveness, and the accommodating nature of the staff. On the other hand, there are concerns regarding the front of house staff, particularly the receptionists, who have been described as unhelpful, dispassionate, and rude.
Positive Feedback
Patients have appreciated the quick response to their needs, especially in cases involving children with special requirements. The medical team has been praised for their professionalism and the quality of care they provide. The surgery's ability to accommodate specific needs and ensure timely appointments has also been commended.
Negative Feedback
However, the reception team has been criticized for their poor communication and unhelpful attitude. Several patients have reported long waiting times, both on the phone and in person, which has led to frustration and dissatisfaction. Additionally, there have been issues with data breaches and unfulfilled obligations, further exacerbating the negative perception of the surgery.
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