Empowering patients to take control of their health and well-being
At Stenhouse Medical Centre, we are dedicated to providing high-quality, accessible care to our patients in a responsive, courteous manner. Our mission is to deliver exceptional healthcare services that cater to the diverse needs of our patients, empowering them to take control of their health and well-being.
Our Services
We offer a comprehensive range of primary care services, including appointments, prescriptions, and health advice. Our team of experienced healthcare professionals is committed to providing personalized care, responding to the unique needs of each patient. From routine check-ups to specialized care, we strive to deliver the highest standards of medical excellence.
Our services include:
- Appointments: Book or cancel an appointment with your GP online or over the phone
- Prescriptions: Order repeat prescriptions online or check the status of a prescription
- Health Advice: Access a wealth of health advice and guidance from our team of healthcare professionals
- Patient Record: View your medical record online and stay informed about your health
- Patient Participation Group: Join our Patient Participation Group and contribute to the development of our practice
- NHS App: Access a range of NHS services, including online consultations, repeat prescriptions, and medical records, through the NHS App
Our Values
At Stenhouse Medical Centre, we are guided by a set of core values that underpin our commitment to delivering exceptional healthcare services. These values include:
- Quality: We strive to provide high-quality care that meets the evolving needs of our patients
- Respect: We treat all patients with dignity, courtesy, and respect at all times
- Support: We aim to inform, support, and empower patients to make informed decisions about their health
- Promote Best Practice: We promote evidence-based practice and adapt to deliver holistic patient care
- Patient-Centred: We prioritize the needs of our patients, balancing individual needs with the needs of the practice population
- Responsive: We encourage a culture of innovation, adaptability, and responsiveness to feedback from patients and staff
Our Team
Our team of healthcare professionals is dedicated to providing exceptional care, responding to the unique needs of each patient. We are committed to continuous professional development, ensuring that our team is equipped with the latest knowledge and skills to deliver the highest standards of medical excellence.
Staff and Doctors
The staff and doctors at Stenhouse Medical Centre have received praise for their kindness, helpfulness, and professionalism. Many reviewers have expressed gratitude for the care and attention they received, particularly from doctors such as Dr. Carey, who listened to concerns and provided prompt referrals.
Online Services and Appointments
The online services offered by the practice have been praised for being user-friendly and convenient. Some reviewers have appreciated the option to request a callback and maintain their place in the queue, which has improved their experience.
Reception Staff
However, some reviewers have expressed frustration with the reception staff, citing rudeness, lack of knowledge, and unhelpfulness. A few reviewers have reported being cut off, hung up on, or dismissed by the receptionists.
Wait Times and Availability
Long wait times and difficulties in getting an appointment have been cited as areas for improvement. Some reviewers have expressed frustration with the phone system, citing long hold times and disconnections.
Prescriptions and Referrals
A few reviewers have experienced issues with prescriptions and referrals, including delayed or incorrect prescriptions and difficulty getting through to the right person.
Overall Experience
While some reviewers have had positive experiences with the practice, others have reported negative encounters, citing incompetence, rudeness, and unhelpfulness.
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