Empowering Patients, Enriching Lives
At Arnold Medical Centre, we are committed to providing high-quality medical care to our patients in a friendly and supportive environment. Our team of experienced doctors, nurses, and administrative staff work together to ensure that our patients receive the best possible care.
Our Services
We offer a wide range of services to our patients, including appointments, prescriptions, and various health services. Our appointment system allows patients to book, change, or cancel appointments easily, and our prescription service enables patients to request repeat prescriptions online. Our health services include sick note requests, test results, and referrals to specialists.
Our Team
Our team of healthcare professionals is dedicated to providing exceptional care to our patients. Our doctors, nurses, and administrative staff are trained to provide compassionate and respectful care to our patients. We also have a patient participation group that works closely with our practice to ensure that our patients' needs are met.
Patient-Centred Care
At Arnold Medical Centre, we prioritize patient-centred care. We believe that every patient is unique and deserves individualized care. We strive to provide a personalized approach to healthcare, taking into account each patient's medical history, lifestyle, and personal preferences. Our goal is to empower our patients to take control of their health and well-being.
Our Policies
We have a range of policies in place to ensure that our patients receive the best possible care. Our policies include access to medical records, complaints, GP net earnings, medical education, patient confidentiality, patient group, patient rights and responsibilities, and patient survey and results. We also have policies on accessibility, infection control, violent or abusive behaviour, and privacy.
Our Commitment
At Arnold Medical Centre, we are committed to continuous improvement. We regularly review our services and policies to ensure that they meet the changing needs of our patients. We are proud to be an accredited Veteran Friendly GP Practice, and we are dedicated to providing exceptional care to our patients.
Overall Experience
The majority of reviewers praised the surgery, highlighting the caring and kind nature of the doctors and nurses, as well as the helpful and courteous reception staff. Patients appreciated the friendly and approachable demeanor of the medical staff, which made them feel comfortable and supported during their visits.
Positive Aspects
- Friendly and caring doctors and nurses
- Helpful and courteous reception staff
- Efficient management of appointments and waiting times
- Pharmacy next door provides added convenience
- Doctors take time to listen to patients and provide personalized care
Negative Experiences
- A few reviewers had negative encounters with specific doctors, citing rudeness and a lack of empathy
- One patient was not allowed inside the surgery due to Covid restrictions and was treated poorly by the receptionist
- Another patient was misinformed about their cholesterol levels by a nurse
Doctor-Specific Feedback
- Dr. Raut received multiple glowing reviews, with patients praising his compassionate and attentive nature
- Dr. Srivastava was mentioned as maintaining high standards in the past
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