Our Vision
At Preston Road Surgery, our vision is to provide accessible, high-quality healthcare to our patients and be at the heart of the local community. We are committed to empowering our patients through shared decision-making and providing tailored care every step of the way.
Our Team
Our dedicated team of experienced GPs, nurses, and support staff are passionate about delivering exceptional patient care. We are committed to continuous learning and professional development to ensure we provide the most current and effective treatments and advice.
1. Appointment Services
We offer a comprehensive range of appointment services, including same-day appointments for urgent matters. Our triage system ensures efficient allocation of appointments based on clinical urgency.
2. Consultation & Management
We provide consultations and management for a wide range of health concerns, including:
- Chronic diseases such as diabetes and asthma
- General medical conditions
- Mental health concerns
- Sexual health issues
- Minor injuries and illnesses
3. Prescribing & Medication Management
Our GPs are experienced in prescribing medications and providing medication management support. We work collaboratively with local pharmacies to ensure you have access to the medication you need.
4. Urgent Care & Triage
For urgent medical concerns, our team provides prompt assessment and treatment in our dedicated urgent care clinic.
5. Patient Empowerment & Support
We believe in empowering our patients through:
- Shared decision-making and treatment plans
- Providing clear and concise explanations
- Offering support and guidance through your healthcare journey
6. Additional Services
We also offer:
- Online consultations through eConsult
- Repeat prescription services
- Access to health information and resources
- Travel vaccinations and health advice
Contact Us
To learn more about our services or to schedule an appointment, please contact us directly or visit our website for more information.
Poor Service and Rude Staff
Many reviewers have shared their negative experiences with this GP surgery, citing poor service and rude staff. The majority of the reviews are 1-star ratings, with several authors stating that they would have given zero stars if possible.
Both the receptionist staff and the doctors are accused of being rude, unprofessional, and uncaring. Several reviewers mention being hung up on or having their calls ignored, while others have had difficulty getting appointments or getting responses to their concerns.
Inadequate Treatment and Communication
Some reviewers have also criticized the surgery for providing inadequate treatment and communication. A few have mentioned that the doctors have not taken their concerns seriously, and have failed to provide proper care or follow up appointments.
Unhelpful and Ignorant Staff
The staff at the surgery have been accused of being unhelpful and ignorant, with some reviewers stating that they have been told that the surgery is unable to help with their condition.
Impact on Patient Care
The poor service and staff attitudes at this surgery have had a negative impact on patient care, with several reviewers expressing concerns about the well-being of their loved ones. One reviewer mentioned that their child was sick for over a week before receiving proper treatment, and another mentioned that their child's condition worsened due to the lack of care provided by the surgery.
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