Excellence in Delivery, Reliability and Customer Service - Always!
Our Beginnings and Vision
New Romney Counselling Services emerged in 2000 as a beacon of hope for those grappling with mental health challenges in the Folkestone, Ashford, and Hastings areas. Founded on the conviction that access to quality counselling should be accessible to all, we work tirelessly to provide a low-cost, sustainable service that empowers individuals to navigate life's obstacles.
Who We Serve
Our dedicated team welcomes everyone - children, adolescents, adults, couples - who feel overwhelmed, stuck, or in need of support. We understand that each individual's journey is unique, and we offer a compassionate and tailored approach to every situation.
What We Do
Working in partnership with our clients, our experienced counsellors offer:
- Individual therapy: Addressing specific challenges like anxiety, depression, and bereavement.
- Couples counseling: Building stronger communication and navigating relationship issues.
- Family therapy: Strengthening family dynamics and fostering open communication.
- Child and adolescent counseling: Offering a safe space for young people to process their emotions and develop coping mechanisms.
Our Values and Approach
At New Romney Counselling Services, we adhere to the highest ethical standards and utilize evidence-based practices to ensure the most effective and impactful interventions. We believe in:
- Client-centered care: Empowering clients to take ownership of their mental health journey.
- Confidentiality: Maintaining the utmost privacy and security of shared information.
- Accessibility: Offering flexible and affordable services tailored to individual needs.
Adapting to a Post-Pandemic World
The COVID-19 pandemic posed unforeseen challenges, but New Romney Counselling Services rose to the occasion. We swiftly implemented remote counselling services, ensuring uninterrupted support for our clients during a period of isolation and uncertainty. We are now cautiously returning to face-to-face sessions while adhering to strict safety protocols.
General Experience
The reviews suggest that the New Romney Counselling Service has received both positive and negative feedback from clients. While some have had an excellent experience with friendly, professional, and compassionate counsellors, others have reported unprofessional behaviour, poor communication, and unfair treatment.
Praise for Counsellors
Several clients have praised their counsellors for being friendly, understanding, and helpful. Specific counsellors, such as Jackie and Sue, have been mentioned as being exceptional in their support and guidance.
Issues with Counsellors
On the other hand, some clients have reported negative experiences with counsellors, citing unprofessionalism, inappropriate advice, aggressiveness, and rudeness. One client mentioned that their counsellor made rude comments and had no idea what they were talking about.
Administration and Communication
Some clients have expressed dissatisfaction with the administration and communication of the service, including issues with pricing, donations, and reception staff.
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