We Care About You and Your Health
We are a dedicated team of healthcare professionals committed to providing high-quality care to our patients. Our team comprises experienced GPs, practice nurses, phlebotomists, healthcare assistants, and administrative staff who work together to ensure that our patients receive the best possible care.
Our Services
At Highcliffe Medical Centre, we offer a wide range of services to cater to the diverse healthcare needs of our patients. These include joint injections, minor surgery, social prescribing, and district nurses. Our joint injections service is designed to provide relief from pain and inflammation for patients suffering from joint and soft tissue disorders. Our minor surgery service is available to patients who have been referred by a GP and is performed by experienced healthcare professionals. Our social prescribing service connects patients with activities, groups, and services in their community to meet their practical, social, and emotional needs that affect their health and wellbeing. Our district nurses service, delivered by Dorset Healthcare, is available to those who are housebound, temporarily or permanently.
About Our Surgery
Our surgery is committed to providing high-quality care and handling administrative tasks such as appointment bookings, prescription collections, and patient queries efficiently. We have a dedicated team of staff who work together to ensure that our patients receive the best possible care. We are proud of our achievements, and our latest statistics demonstrate our commitment to providing excellent care: 5430 calls answered, 353 online consultations, 10943 appointments attended, and 148 missed appointments.
Patient Testimonials
We are proud of the high level of satisfaction among our patients. Here's what some of our patients have to say about our services: "This is an amazing surgery, they are caring, organised and always professional. Thank you all for the work you do for our fantastic community, we incredibly are lucky to have you." "I'd like to say again a big 'THANK YOU' for all the help everyone there has given me over the years I've been a patient. Everyone I've met there on the occasions I've had to attend has been very professional, caring and always ready to go the 'extra mile' to reassure any concerns I may have had. Just fantastic."
Patient Feedback on Highcliffe Medical Centre
Highcliffe Medical Centre has received a mixed response from its patients. The majority of the feedback is negative, with several patients expressing dissatisfaction with the service provided.
Negative Feedback
Many patients have reported poor experiences, including long waiting times, cancelled appointments, and difficulties in booking appointments. Some have expressed frustration with the staff, particularly the receptionists, who they believe lack compassion and are often rude. The centre's handling of end-of-life care has also been criticized, with one reviewer feeling neglected and ignored. A few patients have experienced issues with staff not following up on their medical needs and have had to endure long waits for appointments.
Positive Feedback
On the other hand, a couple of patients have had positive experiences with the centre. One patient appreciated the empathy and kindness shown by a receptionist, and another patient praised the centre for its caring and professional staff. The centre's community-oriented approach and dedication to patient care have also been commended.
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