Business Details
18 Years
experience
Expert Telecommunications Consultancy Services
Founded in 2008 by Rob Lindsey, Exceed Communications has delivered telecommunications engineering and consultancy services for over 15 years. Our expertise spans Avaya SME and Enterprise telephony systems, with a focus on practical implementation and long-term business impact. We combine hands-on technical experience dating back to the 1990s with strategic consultancy to address both immediate needs and future scalability. Our approach prioritizes customer experience, business continuity, and tailored solutions for organizations ranging from small businesses to multinational enterprises.We differentiate ourselves through direct technical involvement, from high-level design reviews to on-the-ground system programming. With Avaya certification and extensive experience in IP Office solutions, we provide impartial advice and implementation support across the telecommunications lifecycle. Our track record includes critical projects for public sector organizations, contact centres, and major corporations requiring complex telephony migrations and system audits.
Services
Avaya Telephony Consultancy
Contact Centre Solutions
System Design Reviews
Telecoms Infrastructure Audits
Call Handling Platforms
Telephony Migrations
Business Continuity Planning
Voice System Integration
Technical Implementation Support
Telecoms Cost Optimization
Details
- Year established: 2008
Highlights and features
- Avaya-certified specialists with 10+ years' platform experience
- Hands-on technical expertise from system design to implementation
- Proven track record with complex multi-site telephony migrations
- Tailored solutions for both SMEs and enterprise clients
- Focus on long-term business continuity and customer experience
Associations and certifications
- Avaya Certified
What people say
Technical expertise
Reliable delivery
Customer-focused approach
Proven track record
Effective solutions
Services
Avaya Telephony Consultancy
Specialist Avaya-certified consultancy providing impartial advice on telephony system selection and implementation. Our experts deliver comprehensive audits, infrastructure assessments, and migration planning tailored to business requirements. With over a decade of platform experience, we ensure optimal system configuration and future-proof telecommunications strategies.
Contact Centre Solutions
End-to-end contact centre optimization combining technical implementation with operational improvements. We deliver scalable solutions for call handling platforms, reporting systems, and customer experience enhancements. Our approach integrates with existing infrastructure while improving efficiency and service quality metrics.
Telecoms Infrastructure Audits
Comprehensive technical assessments of existing telecommunications infrastructure, identifying upgrade requirements and cost-saving opportunities. Our audits cover hardware, software, and operational workflows to ensure systems align with current business needs and future growth plans.
Telephony Migrations
Managed migration services for organizations upgrading telephony platforms or expanding operations. We handle complex transitions for multi-site deployments, ensuring minimal disruption while implementing robust, scalable solutions tailored to enterprise requirements.
Business Continuity Planning
Telecoms-focused continuity strategies protecting against service disruptions. Our solutions include failover systems, backup infrastructure, and recovery protocols designed to maintain critical communications during technical failures or organizational changes.
People
Rob Lindsey
Founder & Lead Consultant
Telecommunications expert with 25+ years' experience spanning electrical engineering, banking, and software sectors. Specialises in Avaya systems and contact centre technologies, delivering practical solutions from boardroom strategy to technical implementation.
Questions
What telecommunications systems do you specialise in?
We specialise in Avaya SME and Enterprise telephony systems, with expertise covering IP Office platforms and integration with contact centre technologies.
Do you work with both small and large businesses?
Yes, we provide tailored solutions for SMEs requiring cost-effective systems and enterprises needing complex telephony infrastructure and migrations.
Can you help with telephony system migrations?
We manage complete system transitions including planning, implementation, and testing for multi-site deployments with hundreds to thousands of users.
How do you ensure business continuity during changes?
Our approach includes risk assessments, robust implementation planning, and failover solutions to maintain critical communications during system upgrades or organisational changes.
What support options are available?
We offer consultancy, system audits, technical implementation support, and ongoing maintenance services tailored to your organisation's specific requirements.
