Delivering Excellence, One Package at a Time.
At Westend Medical Practice, we are committed to providing high-quality healthcare services to our patients in Leicester. Our dedicated team of healthcare professionals is passionate about delivering exceptional care and ensuring that our patients receive the best possible treatment.
Our Mission
As a patient-centric medical practice, our mission is to provide comprehensive healthcare services that cater to the unique needs of each individual. We believe in building strong relationships with our patients, listening to their concerns, and working together to achieve the best possible outcomes.
Our Services
We offer a wide range of healthcare services, including routine consultations, vaccinations, flu jabs, and repeat prescriptions. Our online services enable patients to book appointments, order repeat prescriptions, and access their medical records conveniently. We also provide Saturday clinics at Westcotes Health Centre in conjunction with Orion PCN, offering patients more flexibility and convenience.
In addition to our core medical services, we also offer social prescribing through Joy, which helps patients find local activities, groups, and support services. We are committed to promoting healthy living and provide resources on health conditions, support, and self-care through our partnerships with NHS 111 and Change 4 Life.
Our Team
Our team of experienced doctors, nurses, and support staff are dedicated to providing high-quality care and support to our patients. We believe in continuous learning and professional development, ensuring that our healthcare professionals are up-to-date with the latest medical advancements and best practices.
Our Values
At Westend Medical Practice, we are committed to our core values of compassion, respect, and excellence in healthcare. We believe in treating our patients with dignity and respect, and we strive to provide exceptional care that meets the highest standards of quality and safety.
General Overview
The reviews provide a mixed assessment of the health centre, with both positive and negative comments.
Facilities and Staff
The health centre is described as a community-based health centre with a pharmacy service, community dental service centre, and urgent care centre. The staff are praised for being helpful, polite, and professional, with one reviewer mentioning the doctor's excellent explanation of complex matters.
Appointments and Waiting Times
Some reviewers experienced issues with getting appointments, with long wait times on the phone and difficulty in getting through. One reviewer mentioned that the phone rang on and on without being answered. Others experienced cancelled appointments or long wait times for fit notes.
Doctor's Behaviour and Treatment
A few reviewers had negative experiences with some doctors, describing them as rude, unhelpful, and uncaring. One reviewer felt that the doctor did not take their symptoms seriously, while another felt that the doctor was argumentative.
Positive Experiences
On the other hand, many reviewers had positive experiences, praising the doctor's professionalism, helpfulness, and friendly attitude. Some reviewers appreciated the speed and efficiency of their appointments, with one reviewer mentioning that they were seen promptly and diagnosed quickly.
Parking and Accessibility
One reviewer mentioned that parking can be problematic in the surrounding area due to parking restrictions.
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