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At Shefa Medical Practice, we are committed to providing the highest level of care to our patients in a friendly, efficient, and professional manner. Our dedicated team of healthcare professionals work together to deliver a comprehensive range of medical services to our patients in Leicester City Central.
Our History
Our practice has been serving the local community for many years, and we take pride in being a well-established and respected medical practice in the area. We have a long history of providing high-quality healthcare services to our patients, and we continue to strive for excellence in everything we do.
Our Mission
Our mission is to provide exceptional healthcare services to our patients, focusing on preventative care, early intervention, and effective management of chronic conditions. We believe in working together with our patients to achieve the best possible health outcomes, and we are dedicated to providing a personalized and compassionate approach to healthcare.
Our Services
We offer a wide range of medical services, including:
- Routine consultations and health checks
- Chronic disease management
- Vaccinations and immunizations
- Health promotion and education
- Travel advice and vaccinations
- Repeat prescriptions and medication management
- Online services, including appointment booking and prescription ordering
Our Team
Our team of healthcare professionals is led by three experienced GP partners, who are supported by a dedicated team of nurses, healthcare assistants, and administrative staff. We are committed to providing a warm and welcoming environment for our patients, and we strive to make every patient feel valued and respected.
Patient-Centered Care
At Shefa Medical Practice, we believe in putting our patients at the heart of everything we do. We are committed to providing patient-centered care, which means we take the time to listen to our patients' needs, concerns, and preferences. We believe in empowering our patients to take an active role in their healthcare, and we work closely with them to develop personalized care plans that meet their individual needs.
Practice Charter
We are committed to upholding the highest standards of care and service, as outlined in our Practice Charter. We believe in respecting our patients' rights and dignity, and we strive to provide a safe, comfortable, and welcoming environment for everyone who visits our practice.
Overview of Reviews
The majority of reviews about Shefa Medical Practice are overwhelmingly negative, with 13 out of 15 reviews rating the practice 1 star.
Common Complaints
- Difficulty in contacting the practice: Many reviewers complained about the difficulty in getting through to the practice on the phone, with some stating that the reception never picks up.
- Rude and unhelpful staff: Several reviewers described the receptionists as rude, uncooperative, and unhelpful.
- Poor quality of care: Reviewers expressed dissatisfaction with the quality of care received, citing instances of neglect, incompetence, and misdiagnosis.
- Long waiting times and poor appointment system: Some reviewers complained about long waiting times and issues with the appointment system, including being given wrong information about appointments.
- Incompetent doctors: A few reviewers expressed dissatisfaction with the doctors, citing instances of wrong medication and poor communication.
Positive Comments
- One reviewer praised Dr. Docrat as an excellent, helpful, and friendly doctor.
